Specialized, you are unbelievable, thank you.

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  • Specialized, you are unbelievable, thank you.
  • Yup, their CS is awesome IME. I’ve had 4-5 of their bikes/frames as a result.

    Premier Icon Jerome
    Subscriber

    I am not a brand person, but must say they do a great job.
    MY only brand new bike was from them.
    I only wear spesh gloves and hats.
    Big company with a great attitude..

    squin
    Member

    I agree, yes of course they are great at marketing, but they are amazing at retaining customers through their customer service and brilliant attitude to customers.

    Premier Icon crazy-legs
    Subscriber

    Thanks for the reminder Stu, I’ve got a wrecked helmet that I need to send off to them for crash replacement.

    squin
    Member

    Hey James, how are you? Riding Lejog Mid sept if you fancy coming along on a leg around the NW? Planning 120 miles per day – walk in the park for you!

    Premier Icon zippykona
    Subscriber

    I do find that specialized riders are the most likely to ignore you on the trail.
    Good clothing though.

    ^lol you got that wrong it the people that ride them Santa Claus bikes that ignore you.
    Specialized are really good tho.

    squin
    Member

    I became a massive fan of Specialized when they started giving out ‘test’ tyres at MM. Their marketing obviously worked as I now use only Specialized tyres.

    Today’s massive thanks:
    Sent my helmet off in the Crash Replacement Policy, was quoted £60 for the S3. 2 days later my parcel has arrived containing the S-Works Prevail!!!!

    Specialized, you are unbelievable, thank you.

    sbob
    Member

    Never owned one of their bikes, but they are the only clothing manufacturer that have been able to make full finger gloves tactile enough for me to roll fags whilst wearing.

    Full marks!

    Cammer
    Member

    I ride Specialized and i’ll talk to anyone on the trail, even Kona riders if i’m in a good mood

    Experienced fairly good customer service with them, got a free replacement BB but took a few phone call from the local bike shop to get it sorted.

    squin
    Member

    For me it’s tops, gloves, helmets, tyres and road bikes! I’d say hello to ya.

    acidchunks
    Member

    loved specialized tyres since forever. bought myself a new purgatory this morning. hoping it goes well on the back with an eskar2 up front. 🙂

    Premier Icon dave360
    Subscriber

    Unbelievable? I don’t believe it.

    patriotpro
    Member

    zippykona – Member
    I do find that specialized riders are the most likely to ignore you on the trail.
    Good clothing though.

    My ‘troll-radar’ is beeping… 😐

    nothing but positive experiences with Specialized for me, both for my own bikes and customers at my last independant store where Specialized was the only boxed, complete bike brand we sold

    recently? problem with the PF30 BB shell on my 2012 Stumpy Evo 29’er(aluminium), it was machined out of tolerance (just 0.2mm) causing ongoing BB issues since January when the bike was bought

    sent my frame back to SBC UK, within 3 days was sent the Stumpy Expert 29’er (carbon fibre) frame free of charge with new BB and new headset

    awesome service!

    Premier Icon MSP
    Subscriber

    My ‘troll-radar’ is beeping…

    You obvious joke is obvious notification gizmo seems to have failed though.

    Cammer
    Member

    recently? problem with the PF30 BB shell on my 2012 Stumpy Evo 29’er(aluminium), it was machined out of tolerance (just 0.2mm) causing ongoing BB issues since January when the bike was bought

    sent my frame back to SBC UK, within 3 days was sent the Stumpy Expert 29’er (carbon fibre) frame free of charge with new BB and new headset

    That’s very Interesting. I started a thread a while back because I was having the exact same problem. As I mentioned above it took a few phone calls to Specialized, and all I got was a new PF30 BB that still wasn’t quite the same size as what came on the bike and it goes in very slack. It’s actually been ok for a while but can’t see it being long before problems arise again.

    globalti
    Member

    My first ever mountain bike was a Specialized Hardrock in 1989 and I only bought it because I thought the brand sounded cool. Since then I’ve had loads of Spesh gear and I ride a Roubaix and love it. And yes, I’ve had a new helmet from them too.

    jcnm
    Member

    Can only agree with the customer support. Cracked the frame on a carbon Stumjumper three days later it was rebuilt ready to collect with an upgraded frame.

    Premier Icon njee20
    Subscriber

    Vaguely OT, is the S3 just the new name for the 2D?

    I prefer my 2Ds to my Prevail I must say.

    Totally agree. Couple of weeks ago found crack in frame of 5 year old alu Specialized Sirrus Comp commuter bike – frame had done over 10,000 miles. Took it into Evans where it was bought from, who were straight on the phone to Specialized.

    5 days later I picked up a new carbon fibre Sirrus Pro, with new headset, BB, brakes, mudguards, front mech and Evans built bike and moved all the other components over to the new frame – for nothing.

    Amazing customer service from Spesh, and respect to Evans (who I normally don’t have a lot of time for). Buying a Spesh is as close to a ‘frame for life’ as anything..

    @lionelblair

    glad you liked your new bike, I personally took care of that problem at Evans Spitalfields (I am the workshop manager)

    we don’t often get any feedback from successful “warranty” jobs as the bikes are often collected in the evening long after the mechanics have gone home (often starting at 7.45am working through to 4 or 5pm)

    Specialized supplied the frame and headset, we “wrote off” all the additional parts against our store’s profit and loss account because we’d rather keep our customers happy than hassle them for additional money in warranty situation

    @esher shore

    Thanks for sorting me out! The new frame is amazing, couldn’t be more pleased with it! I was actually in again yesterday, the shop manager was also really helpful sorting me out with some paperwork for the insurance people in case it gets nicked. Please thank him from me too!

    Premier Icon joat
    Subscriber

    My circa ’99 Spesh CroMo Hardrock is showing a little rust, what do you think the chances would be if I sent it back?… 😕

    shedfull
    Member

    My “legendary” Specialized warranty experience goes like this:

    The brain shock collapsed on my 2009 Stumpy Expert Carbon during a flattish XC ride. I took the bike to the dealer who removed the shock and sent it to Specialized who said “Yep, it’s a warranty repair but, as the bike’s nearly a year old and is probably very near to doing 1200km, you need it serviced. So, pay up £130 and we’ll fix it while we service it.”

    “No,” says I “I always ride with a Garmin and the bike’s only done 600km and is 10 months old. This is much less than the service interval shown on the paperwork that came with the bike.”

    “Ah, we changed the service intervals and put this in an addendum to our service manual”

    “So, where is this addendum?” I asked

    “On our website.” they said.

    After much searching, I found it under Stumpjumper 2007 models and it said it applied to 2007 to 2009 models. It wasn’t listed under 2009 model manuals. They didn’t give me the addendum when I bought the bike or send it when I registered it on their website. And they continued to insist that I paid for the shock to be serviced. I caved, paid up and it arrived back.

    The top cap assembly of the Brain was completely different – clearly redesigned – on the returned shock.

    nosedive
    Member

    I think they should do a free replacement service for the levers for people who bought original command posts.

    aside from that i like their stuff

    pjm84
    Member

    I toyed with a Specialized Camber 29er but went with a Cannondale Scalpel 3 29er. I’m hoping I don’t regret the decision having been “done over” by Giant’s Warranty department in the past for changing a seat post.

    The specification for the Cannondale Scalpel 3 lists tubeless ready Evo Racing Ralphs. Mine has been fitted with the cheaper performance line version. 8 days on and the LBS is still waiting for a resolution.

    Also I lost a Lefty hub cap after 3 rides. No sorry about that here’s another one. (A replacement cost me £16 from Qwerty)

    Premier Icon abatty
    Subscriber

    Yep. I destroyed a brand new S-Works The Captain rear tyre within the first 2 miles of riding it – far too fragile sidewalls. Complained to the LBS who rang Spesh after sales and they immediately offered me another tyre as a free replacement. Went for the standard The Captain, which works a treat… That’s how to keep customers.

    bol
    Member

    I love their clothes, shoes, helmets and grips, but especially their tyres. Their customer service seems to depend a bit on the LBS, but my best example was when my Blacklite Command Post kept failing, they gave me a refund to swap it for a Reverb.

    tpbiker
    Member

    abatty..

    exactly the same thing happened to me with the very same tyre, i’d done about a mile and a half. I thought about complaining, but thought they’d tell me where to go 🙁

    Should have chanced my arm !

    From a dealer point of view, they’re a fantasticly efficient company to deal with. If they give you a date on a bike, it’ll be there on that date, if not before. If I leave a message for someone to call me, they’ll call. Most distros could learn a lot.

    They’ve also got an enormous new apparel range for 2013 which has been 2 years in the making so you can be sure it’ll be bang on

    PJM1974
    Member

    I’ve had two Spesh full sussers, ace company. They still haven’t replied to my email I sent on Tuesday though.

    Premier Icon Northwind
    Subscriber

    zippykona – Member

    I do find that specialized riders are the most likely to ignore you on the trail.

    Well in order to rectify that, if I ever meet you I’ll be sure to leghump you.

    pjm84 – Member

    The specification for the Cannondale Scalpel 3 lists tubeless ready Evo Racing Ralphs. Mine has been fitted with the cheaper performance line version. 8 days on and the LBS is still waiting for a resolution.

    Magic 8 ball says, “specs subject to change”

    Premier Icon Lifer
    Subscriber

    Only dealt with them once, needed a new spacer for my E150 hub so contacted their UK head office. Few days later a brand spanking new hub (with spacers!) FoC – I was surprised.

    hora
    Member

    I ride an Enduro but find their customer serviced sucked. Two pairs of spd shoes started failing at the heel and no mate.

    Never again.

    boblo
    Member

    I really like their Ground Control tyres, just struggling to get them ATM….

    Weird that hora – they replaced a WELL worn pair of spesh BG sports for me no probs

    hora
    Member

    Well the shop said they’ve obviously been used. Thats right, they are mountain biking shoes.

    The straps/plastic is perishing/cracking as well ontop – 14months on (2yr guarantee).

    I don’t cycle commute and I only do max two rides a week. Go **** yourself specialized!

    This is the second pair that seperate at the heel. My early pair lasted c4yrs and you could tell they’d cheapened the design after these. In the shop on some pairs you can see glue and gaps between the heel/sole already from poor workmanship.

    Turner on the other hand took 30mins to give me a new frame. I didn’t even ask for a frame. I asked for a respray of the rear swing arm and I’d contribute (if it was polished etc).

    david jey
    Member

    Well the shop said they’ve obviously been used. Thats right, they are mountain biking shoes.

    The straps/plastic is perishing/cracking as well ontop – 14months on (2yr guarantee).

    I don’t cycle commute and I only do max two rides a week. Go **** yourself specialized!

    Shoes used for muddy outdoor activity in ‘wearing out’ shock.

    hora
    Member

    Their reasoning was there was wear to the toe-box area (from hike a bike).

    My reply was – what has that got to do with the heel? I’m not discussing or claiming on that- its the actual sole seperating from the upper. I even pointed them to have a look at their stock- where you can see gaps between the glue and sole/upper – brand new and like that.

    Feckers. Anyway, they are big enough not to have to care about natural churn/customer loss.

    Premier Icon njee20
    Subscriber

    I must have sold at least 200 pairs of Spesh shoes, and never saw any do that.

    They did warranty some 5 year old Pro Carbon shoes of mine (ratchet tore out of the shoe), that I bought on closeout, and replaced them with S-Works ones.

    Easily the best company I’ve dealt with, by a good margin. The only company where I’d have no qualms when people ask what the warranty’s like!

    hora
    Member

    I must have sold at least 200 pairs of Spesh shoes, and never saw any do that.

    Pop into a store and have a look at the rear of the BG sports. Look at the point where the sole meets the upper- is there a tiny gap? Most of the ones I looked at had this. I had to chose the best of a bad bunch when I bought my latest pair.

    Premier Icon njee20
    Subscriber

    I’ve no idea, but like I say, I sold hundred of pairs (and BG Sports were by far the most common) and never saw a pair do that.

    Don’t really get why you think they’re the worst thing ever, and yet keep buying them 😕

    hora
    Member

    No I thought they were utterly amazing. Until a couple of years ago. Then the QC took a noticeable dive. The styling looked subtlety different from previous but from the last two years they are made badly.

    I’ve had a bad product experience and then brilliant service from Rockshox, Turner etc. Where the Distributor and/or shop wowed me.

    stumpy01
    Member

    Well just to flatter their ego a little further:

    I bought a 2010 Stumpjumper FSR in Jan 2010 & it wasn’t long before there were flecks of lacquer coming off. I didn’t really worry about it until they started getting bigger & more of them. I wouldn’t have minded but they were in places very unlikely to be damaged by rock strikes/scrapes etc.

    I took it back to the shop I got it from & they were sceptical but said they’d contact Specialized. There were no more aluminium frames left, so I was told I could wait for a 2011 frame or pay £50 to upgrade to the carbon frame with Brain shock. So that’s what I did.
    Well pleased. Whole process couldn’t have taken longer than a few weeks at most.

    Never tried their shoes, but their gloves, tops, tights all seem well put together & have lasted well. Their helmets don’t seem to suit my head shape.
    Tyres work great too.

Viewing 45 posts - 1 through 45 (of 48 total)

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