- Sold house, new owners boiler issues, any comeback?
Sold our house 6 months ago, just had an email from the new owners saying they had issues with the boiler loosing pressure before christmas and when checked plumber found the vent was not plumbed correctly and was leaking water ‘down the inside of the wall’. They wanted to know who installed it as it was apparently against regulations
I’m pre-empting a 2nd email saying there is now damp issues in the cavity walls or something (sure over 10 years we would have noticed and we never had any issues at all)
Boiler (Wocester) was installed about 10 years ago, I can’t remember by who, although they where a friend of a friend (proper registered Corgi (as it was at the time) plumber though) and I think they may have emigrated since
Paperwork was lost subsequently so didnt form part of handover documents in the sale
Since then though we had the house extended which involved obviously extending the heating system (entire rear of hose was ripped off and rebuilt), all was signed off by building regs, and the plumbers that did this work never noticed or mentioned anything was wrong. Boiler was also repaired about 12 months ago (pump), again the 3rd different plumber didnt notice anything
Do the buyers, 6 months later, have any comeback on us if there is a genuine problem (I really can’t recall seeing any external overflow pipe/vent)
I presume as they had all the surveys done, we provided all paperwork we had regarding the house and any work done by us on it in the 12 years we where there to their solicitors and they never asked for anything extra ref the boiler they don’t, but does anyone know for sure, to reassure the wife, who is now a bit worried
(As an aside the house we bought – boiler also broke down last week, bath leaked through kitchen ceiling and cooker keeps blowing the electrics for the whole house)Posted 4 years agohydrophilMember
6 months – they’ve no comeback, unless someone in the legal knowhow can say otherwise. Its part of the joy of buying houses; sometimes you have to sort out the problems the previous owners left you with.Posted 4 years ago
Id keep it polite but firm, stand your ground.
hope that helps
That’s the way I see it too. But the guy was asking really silly questions at times during the sale, nervous first time buyer being guided by surveyors and parents mainly, but I really don’t want to get involved in any games of email tennis with them, but at same time don’t want to just completely ignore themPosted 4 years ago
At end of day he wants to know who installed it, I can’t remember so can’t help too muchnorthernmattMember
When we had survey done it simply said that they recommend any gas & electric installations are tested by a qualified person. If they’d done that and found the problem pre-completion then they could have knocked a few quid off the price. Sounds like they didn’t so they can nark off.Posted 4 years ago
They did ask for us to get it serviced NorthernMatt, I refused and sent them the receipt for the pump that had been replaced 8 months earlier as evidence of a recent service 😉Posted 4 years ago
I guess part of my concern is if they contact that plumber having a moan and he gets the hump with us, as he is a top guy and we are currently relying on him fitting a pump to the boiler in our new place later this week, and doing some work for us later in the year, and I wouldn’t want him involved in something that’s not his problem eithermuppetWranglerMember
You worry too much. Their house their problem, just email ’em back saying it was installed ten years ago and you’ve long since lost the paperwork. As for the plumber, work is work and I’m sure he’s glad of it. Them moaning at him is not going to make him not want to work on your house, might put him off working for them though, but again not your problem.Posted 4 years agocuriousyellowSubscriber
The first time my wife went home crying I swallowed my pride like a good man should and asked her to come back.
The second time she threatened to go home, I drove her there and slung her bags over the fence for good measure.
The point I’m trying to make is buying a house is like getting married. If something goes wrong with it you better be able to live with it, or work on fixing it. If he can’t understand this, turn up with the bombers. When he phones the police just explain that this is how you fix the boiler.Posted 4 years agoprettygreenparrotSubscriber
Isn’t this what you get a survey for and pay all the expert tradespeople to check out before you buy the house? Then you negotiate furiously with the owner to get a few £100s knocked off a few £100,000s. Then when you come to get any work done on the house you find out/get told that all previous work has been done by Kermit & Co.
And of course, it’s just the joy of house ownership. You’re then better prepared to expect the same next time around.Posted 4 years agomatt_outandaboutSubscriber
Caveat emptor. The only reply to them is to tell them that and to stop bothering you.Posted 4 years ago
I sold a house, three doors up from my own, and a couple of months later a pipe burst/disconnected in the attic and leaked, bringing down ceilings and all sorts. It could have happened at any time to anyone, it just happened to go then, and in addition they had stored things in attic, so *could* have helped cause it. While I had huge sympathy with the owners, I would not and did not have any responsibility.MSPSubscriber
Just tell them you had a look but no longer have the paperwork, it might just be a friendly enquiry to see if you have the relevant paperwork still.
It is easy to start a silly conflict by assuming they are trying it on, when it more than likely is nothing of the sort.Posted 4 years agocinnamon_girlSubscriber
Whenever I’ve sold a property I’ve made sure that the boiler is serviced just before it goes on the market. It’s something that buyers always ask about.
On the other hand, the central heating in my last property did not work properly and regret not having taken further action as previous owners signed an agreement that property was in good working order when it clearly wasn’t.
Make of that what you will.Posted 4 years agohooliMember
I wouldn’t jump the gun and say they are trying to hold you responsible, they may just be trying to see if you have any details that may help them.
Not long after we moved to our house, I emailed the seller to ask if they had any work done on a damp patch in the hallway, it wasn’t because I was after anything, I just thought some historical information may have been able to help me find the cause without spending a fortune. I explained this in my email so she knew from the start.
On the same note, the person who bought our last house had TV aerial problems and called me to ask where all the wires ended up (it was a new build house so had a point in every bedroom). As it happened, I was at my sisters who lives a few blocks away so I popped over fixed the problem while showing them where it all went.
Not all people are bad…Posted 4 years agokcalSubscriber
I’ve only moved house about three times in the last 30 years, but have been on good terms with both sellers and buyers; the folk (you say first time buyer?) may just be uncertain as to how all this works, maybe with some unhelpful prodding by parents/work colleagues/folk off a forum..
I’d respond politely as above; you’ve looked for the paperwork but can’t lay hands on it. 10 years after install, and 6 months after purchase, I would say your responsibilities are minimal / none. I guess you have to say at what point do you cease to regard it as a house you sold, and rather as their house/ (they need to ask the same question I think).
Firm and polite.Posted 4 years ago
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