Sky HD box problems – speculation welcome !
our sky box is playing up
began this afternoon by locking up when the pause button was pressed, now pretty much won’t do anything – will not show any live or recorded pictures and won’t play sound
it boots up (v slowly though) and will display the EPG and all the setup screens etc, and will show the list of recorded programmes. Both signal streams are OK according to the setup page.
Won’t produce image via HDMI or scart
I did the reload software thing and will try to copy off all the stuff on the disc (assuming copy+ still exists) and then do a full reset but what’s likely wrong with the box ?
Disc failing ? (sounds quite likely but would that explain the live images failing as well
Madame Pants is cross as Eastenders is what makes her life worthwhile 😕
Heyulp !Posted 4 years agogonzyMember
maybe the software needs updating….if so switch the box to standby and then switch the tv off. unplug the box at the mains and then press down on the back up button on the box. while pressing down the back up button, plug the socket back into the mains…make sure you keep the back up button pressed down while doing this then keep it pressed down until you see all the lights come on at the front of the box…when this happens let the button go and then switch the tv back on….you should see a message appear saying that the box is performing a software upload…leave the box to do this while you go make a brew…it takes around 10 minutes and then should be fine…if not ring SKY
EDIT: i see you’ve already done the software thing…try it again…i had to do 2 of them to get my box working properly againPosted 4 years agochuffnutsMember
If it’s a Thompson box then it will more than likely be a power supply failure of some sort. I personally wouldn’t go the Humax route, I have had many customers go down this route. Not one lasted with it for more than 6 months. Sky has the best user interface by a mile.Posted 4 years ago
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