Sky box broken
Take out a sky care package for only a few pounds a month. Leave it a few days, call up and tell them you have a problem and get it replaced for nowt.
thats my advice anyway. Either that or you can get one of Fleebay for reasonably cheap. Is it a standard box you have or Sky plus or HD as you can upgrade now for only about £25-£50 I think.Posted 8 years agoGary_MMember
We returned from holiday last Wednesday, sky box had been switched off at the socket whilst we were away. Turned it on and that evening we had some problems with signal break up and the picture and the sky box freezing. Did the same again on Thursday and it now won't even turn on – red stand-by light is on. Sky box upstairs works fine and tried it downstairs and that’s fine too so problem is with the box.
We’ve had the box a good few years so out of warranty now.
What’s the deal with Sky – do I have to pay for a new box or do they replace broken kit free? And yes I could phone them but I don’t have 3 hours to spare hanging on the line. Would rather know other folks experience before calling anyway.Posted 8 years agosmogmonsterSubscriber
Gary M, dunno if its any use to you, but i have an old Grundig Sky box that is sat gathering dust – it worked last time i tried it (couple of years ago), presume it still does. If you can the cover the cost of postage (tenner or so) you can have it. No control or leads, but you obviously have them already.Posted 8 years agojon1973Member
Phone them, tell them you want to cancel and go to Virgin Media. When they ask why, say you resent paying £60 to get your box repaired. They'll offer to do it for £30. Tell them that's no good and you can get a brand new V+ box for £50 – they will repair/replace for free if you hold your ground. They do not want to lose your subscription.Posted 8 years agoandrewhMember
What Jon973 said.
Used to work for sky, they will keep making lower and lower offers, keep saying no until they offer free replacement (will only be reconditioned box though)
Or watch less telly and ride more, there's nothing on anyway. You just have a wider choice of rubbish than the rest of us do.Posted 8 years ago
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