Viewing 40 posts - 1 through 40 (of 42 total)
  • Singletrack Membership Price Increase – A Heads Up
  • Mark
    Full Member

    As I mentioned in this article, we are under a great deal of financial pressure due to the rate of inflation driving up costs across the board. Also, …

    By mark

    Get the full story on our front page at:

    Singletrack Membership Price Increase – A Heads Up

    We need your support – Find out how you can help by clicking the link below.

    frankconway
    Full Member

    How successful was your August appeal?

    scotroutes
    Full Member

    FWIW If I go to the https://www.singletrackworld.com/account/ page, none of the menu options work for me so I can’t check my subscriptions, change preferences, billing/shipping address, see payment options etc. (Yes, I’m clicking on the faint white arrow on the pale grey bar).

    Windows/Chrome

    mtnboarder
    Full Member

    Same here, tried to switch from monthly to annual and it won’t let me…

    Mark
    Full Member

    Just a thought… Are you on Direct Debit for your payment?

     

    I need to renew, anyway to pay the increased price now?

    Mark
    Full Member

    The new prices won’t be active until the 30th November. Until then they stay as they are.

    footflaps
    Full Member

    I’m happy to pay the increased price now, feel free to bump me to the new price for the rest of my subscription.

    onewheelgood
    Full Member

     none of the menu options work for me

    Nor for me, although if you right-click on them and “open in new tab” that does work. Looks like a bug.

    NewRetroTom
    Full Member

    Not at all surprised. I just got a letter from the other MTB mag I subscribe to (Velo Vert) to say that they are moving from 11 issues per year to 4.

    kelvin
    Full Member

    none of the menu options work for me

    Doesn’t work here either.

    Safari Version 13.1.3 (15609.4.1) on macOS v 10.15.7

    Works great on the iPhone.

    Price increase seems more than reasonable. I’m off to your shop to see what I can buy from there…

    dab
    Full Member

    Not as well off as I’ve been in years past, but I appreciate what STW brings, so a monthly digital is a small price to pay.

    neilarn2
    Full Member

    Hi Mark

     

    same as @footflaps happy to pay increase now if possible on current subs

    bruneep
    Full Member

    Also unable to change to annual

    Mark
    Full Member

    Anyone having issues with their account or want to make changes to amounts or upgrades can temporarily contact Zoe directly and she will sort you out. Subs@singletrackworld.com.

    tech are looking at the bugs now.

    jsync
    Full Member

    I assume the lovely freebies apply to brand new customers only and not existing?

    Mark
    Full Member

    Sorry but yeah, we can offer the freebies to new members. We’d need to buy in stock in the thousands otherwise.

    bruneep
    Full Member

    .

    funkrodent
    Full Member

    Quick question. If I buy an annual subscription for a mate as a gift, does the free gift apply too? It’d be my details I guess paying for it. Can think of a few people that I’d do that for and can double up the gift each time (so they get sub plus hat for instance)

    funkrodent
    Full Member

    I’m also happy to pay new full rate too

    spooky_b329
    Full Member

    I’ve put my regular coffee sub on hold and have been buying from you.

    Tempted to switch to the coffee+subscription next time but I don’t like the deadline coffee, any chance of adding Ride & Shine?

    ravingdave
    Full Member

    I am print and happy to pay the extra. Need to grab a bobble hat for winter too

    leffeboy
    Full Member

    why isn’t the pompom hat in the store.  wants

    robertajobb
    Full Member

    Android user. I can see my account details fine and that I’m on a annual DD 😇

    charliedontsurf
    Full Member

    @leffeboy… I haven’t taken any great pictures of the hat yet, so hadn’t added it to the shop. I will do that now… and quickly get some pictures in the morning.

    leffeboy
    Full Member

    @charliedontsurf – and it’s up already, fantastic work.  I’ve now just got to work out where to get it posted to.  I suspect your website isn’t IOSS registered as last time the Belgian post charged me an extra 20EUR for the privilege of receiving stuff from you.   Just got to find a friendly family member who is coming over soon and can carry it instead

    Thanks for that

    leffeboy
    Full Member

    edit: deleted, the double post gremlin is back

    colin9
    Full Member

    Sounds fair to me.

    chaos
    Full Member

    Tempted to switch to the coffee+subscription next time but I don’t like the deadline coffee, any chance of adding Ride & Shine?

    +1

    That said, do Kircaby Roasters still exist anyway?  A quick google suggests otherwise and ‘Kirkby Lonsdale Coffee Roasters’ have a different quite limited range.

    charliedontsurf
    Full Member

    @jsync As Mark said… The special offers are for new members only… and we try and find the right balance of incentive. We want to keep existing members happy, and we need to attract new members too. So….

    Members get a very special price on both the Timber Bells and Pom Pom Hats, and almost everything else in the merch store…. and free UK delivery too.

    norbert-colon
    Full Member

    Just ordered myself a sub and a very nice Pom Pom hat. I really only lurk here – but I lurk most days and I am sure that I have had more than £20 in valuable advice over the last 12 months, so more than happy to support the finances.

    Mark
    Full Member

    Thank you Norbert – We appreciate that 🙂

    spooky_b329
    Full Member

    @charliedontsurf

    Photography subject is below the usual standards, lacking sausage/windswept model content

    rockbus
    Full Member

    I’m struggling to get the digital by annual payment? As others have said the forum alone is worth paying £20.

    BruceWee
    Full Member

    @Mark it looks like you have two accounts pages, https://singletrackworld.com/account/ and https://singletrackworld.com/my-account/

    At first the https://singletrackworld.com/account/ didn’t have any ‘Payment methods’ option. It looked like this:

    After emailing you subs department they included the ‘my-account’ link in the automatic reply where I was able to update the payment options.

    Then, really strangely, the ‘Payment methods’ option is now available under the ‘account’ link.

    Either it’s a bug or I’m going mad. Anyway, I’m letting you know because I would have renewed my subscription two weeks ago if I’d been able to update the payment details more easily.

    bcfse1
    Full Member

    Like a few others above I am happy to pay the increased sub when my renewal comes up in April. Instead of causing admin involved in changing sub rates etc, I have chucked a pint or two at this page https://singletrackworld.com/donate/ instead.

    Having been out of MTB for a decade due to work, city, wheels nicked, kids, etc I found singletrack again at the perfect time. I love the balance between human/adventure and kit/bits/parts so for me the value of the printed mag is huge. I’m happy to help in even a small way.

    singletracktech
    Full Member

    @BruceWee – You are not going mad. We shouldn’t have pointed you to the my-account link, but, to your subscription detail page ( go to /account/subscription and click through to the subscription detail page via the ‘View’ button ) where there is a payment method link. The reason you didn’t see the payment method link on the main account page initially was because I believe you didn’t have any saved payment methods at that point in time. When you went back to the main account page once you had a payment method – this link then showed. Hope that clears this up.


    @bcfse1
    – Thanks for publicising the donate page https://singletrackworld.com/donate/ — and bigger thanks for your extra contributions.

    BruceWee
    Full Member

    @singletracktech

    The reason you didn’t see the payment method link on the main account page initially was because I believe you didn’t have any saved payment methods at that point in time. When you went back to the main account page once you had a payment method – this link then showed. Hope that clears this up.

    Thanks for that. Just to let you know, I did have a card saved but it had expired so I guess the end result was the same.

    hooli
    Full Member

    Can somebody remind me how I change from digital to print subscription please? I’ve tried in account settings but it it wont let me.

    frankconway
    Full Member

    Mark, how successful was your August appeal?

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