- Singletrack is just a common thief
What else can you call an organisation that takes your money and then refuses to deliver your goods? Apart from a paddy three weeks ago (for which I apologised profusely), I’ve waited patiently for the, as yet, non arrival of issue 62. Three days ago, the (unmanned) subscription number promised a personal response to missing issue queries. That message has now gone and been replaced by one that shifts the blame to RM and gives no date by which ST will replace the copies that ST ‘says’ they have posted and that they are contractually obliged to deliver. The issue 62 thread is now inaccessible, presumably because ST is trying to strifle negative publicity, and I’ve reached the point that all my blind loyalty (many, many years of it) to ST has been replaced by the bitter belief that the whole lot of them are nothing but a bunch of cheap thieving con artists. The moment any of them have the guts to answer the phone is the moment I cancel my subscription. Burn me, flame me, I don’t care, I’m past all caring. If any other organisation behaved with such disregard to forward paying customers, they’d have been on Watchdog or some other program that exposes fraud weeks ago.Posted 7 years agogonetothehillsSubscriber
Good god, at least there’s no real problems in the world. It’s a £4 magazine. Get on Bike Radar and you’ll see that MBUK hasn’t turned up either (and neither has my £50 Ground Effect merino top…)
What a ridiculously over the top response to something that IS NOT IN THE CONTROL of the company. Yes, they have a responsibility to deliver their product, but they’ve been right royally shafted by Royal Mail. I had an eloquent response from Jamie this morning following the automated response that you get when you email the subs address, and rest assured, they’re (almost) as hacked off about is as you.
I don’t have an answer, they don’t really, but it’s not really worth the objectionable rant you’ve just made. I’m not prone to posting on this sort of thread but on this occasion… get some perspective.Posted 7 years agoSamMember
You’re one person who’s not received their magazine. The owners and operators of Singletrack depend on thousands of satisfied customers for their livelihood. I’m sure they’re doing everything they can to ensure you, along with all other subscribers, get their mags as soon as possible.Posted 7 years agogonetothehillsSubscriber
No really lazlo53, it’s not worth your insults, heart rate and hair pulling. Sometimes these things happen. Rest assured, a time will come when you need to get as angry and upset as you clearly are at the moment, but right now, it’s not worth it. Believe me – I speak from experience.Posted 7 years agoojomMember
We have 1 left I think. In defence of STW who I know are not ripping anyone off we will send it to you if you POP the cover price in a cancer charity box.
The guys are probably in bed right now and can’t offer an answer to you so I trust you will be a man about this when they get round to seeing this.Posted 7 years agobedmakerSubscriber
got mine a few days ago. Wasn’t too bothere about the wait really….until I found out I missed out on the compi for magura brakes which I was definately going to win.Posted 7 years ago
Once I noticed that I decided to burn down the ST office with all the staff in it if I’m ever in the area with a can of petrol handy.user-removedMember
As an aside, I can well believe that the STW team are very peed off indeed – at least one of the ads (CTC if memory serves) was time sensitive in that it was trying to flog Gift Memberships in time for Christmas.
I doubt such advertisers will be amused by the thought that subs readers didn’t get their mags until the New Year.
Just for the record, I don’t give a tinker’s toss when it turns up because I’m not plain weird. If anything, I just feel a bit bad for the mag staff.Posted 7 years agochippsSubscriber
Nope, we’ve not gone to bed here. I’m actually writing stuff to go in the next issue of the magazine…
Anyway… Lazlo, if there’s no response on the subs line, which is studiously manned by Jamie alone for many hours a day, though even he has to eat lunch or have a wee occasionally, then anyone is welcome to call 01706 813344, the main office number, which we list in the magazine, and that will always be answered – from around 9am until gone 8pm most evenings… If you’d like a personal rant, my direct line is 01706 814249.
Hopefully my subs copy will turn up this week too…
Sorry you’re disappointed – we are too, but I’m still hopeful that nearly all of the missing issues will appear soon. If you bump into me at a bike event this year, I’ll buy you a beer and we can talk about the joys of magazine distribution.
All the bestPosted 7 years ago
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