Spaceman
I’m not sure what Alpine think they are waiting on from us?
If you are the original owner and have the receipt then all that needs to happen is your Cove dealer, gives us a buzz and arranges to send the frame and paperwork back. We then deal with it from there on.
I’m not sure why they would drag their heels over it except for the fact that the crash replacement deal is all done at cost prices so both ourselves and Alpine would not make any money from it, hence, especially if you didn’t purchase the frame there originally, they may not want to deal with it??? However, if that was the case, they are under no obligation to do so, so I’d expect them simply to tell you that.
As I said above, give me a call directly if you’d prefer.
Cheers
Richie