Viewing 40 posts - 41 through 80 (of 118 total)
  • Shouting at people in the NHS
  • colnagokid
    Full Member

    Sorry! and god bless and good look to you DGLover, I was somewhat disterbed by a je#k else where!
    Sorry again if I seem to be negative, best wishes and good luck
    Love Colnagokid

    Woody
    Free Member

    Oxboy wrote

    unless you become a massive pain in the arse and/or get angry you will be put to the back of the queue

    [quote]The staff arent that organised, so much so they seem to take a firefighting mentality.[/quote]

    I don’t know how you could be bothered to waste your time with such a cr@ppy disorganised service, which has somehow managed to firefight their way to treating your wife and 5 kids ?

    Oh sorry, I nearly missed your point that YOUR FAMILY actually manage to get to the front of the queue by being an angry massive pain in the @rse, presumably, using your logic, to the detriment of the other less angry minor arse-aches who appreciate the service provided.

    I will resist the temptation to call you an ignorant, arrogant, selfish b@st@rd but I think there may be some who would think of you in that way.

    Sponging-Machine
    Free Member

    It’s spelt paediatric (unless you’re American).

    Fresh Goods Friday 696: The Middling Edition

    Fresh Goods Friday 696: The Middlin...
    Latest Singletrack Videos
    Drac
    Full Member

    my aunt is one of the top five mid-wives in the UK. her region is the south-east. she deals with every thing mid-wifey that goes on. she said to my GF and not to have our kids in the UK when the time comes

    And she made it to the top 5 in the UK?

    Talking out of her arse which is incredible with her head so far up it.

    Stoner
    Free Member

    sounds a grim experience djglover. I hope Mrs D and the Double-Ds are all OK now and strengthening up fast.
    Stoner Jr dropped in on us 10 weeks early. Whilst I think most midwifery=quackery, the neo-natal ICU team at Worcester Trust are fantastic and their modest ward is supperbly run. Not much Bupa is going to do for you on days like that.

    As for transitional care though, it was back into the hands of the clucking unemployable middleaged matrons.

    hora
    Free Member

    DJ you were well within your rights to lose your rag. How many times have they left people in that situation before and the father has quietly fumed and let it go?
    On my last visit to the royal Free in Hampstead I watched someone repaint a wall in a corridor- painting over dirt/what looked like food. Nice quick way to clean up hey?

    samuri
    Free Member

    Did shouting at them fix the issue?

    I know the few times I’ve been in A&E it’s always the ones who are effing and blinding who get all the attention. I’ve been sat there quietly for hours whilst a succession of aggressive and vocal people get wheeled past me where *all* the doctors crowd round them and get them sorted sharpish.

    Jenga
    Free Member

    GrahamS – Member
    The joys of under-funding. They probably didn’t put them into a ward because they didn’t have the space.

    But the NHS isn’t underfunded. The problem is that they spend their funding badly. Only a small proportion of their funds goes directly on patient care, and don’t forget – the NHS exists for the benefit of doctors, not patients.

    big_n_daft
    Free Member

    UK maternity wards operate like air traffic control trying to ship people in and out, the system works until they are full because that starts a cascade as the diverted people fill the next one etc

    if you need to use their facilities on a bad day you need to start to assess your situation and if you need to shout do so in a “non threatening” manner as they will be fire fighting

    the rest of the care in maternity based on my ltd experience is very variable, a lot of the midwives seem to have lost their empathy and their ablility to properly hand over at the shift changeover. The midwives who did bother to smile and read the notes made a tremendous difference

    doctornickriviera
    Free Member

    What a load of old bollocks has been spouted on here!!

    While i empathise with your situation, what do you expect the doctors to do. They can’t build a new changing and feeding facility for you, I imagine they were extremely busy and overworked in the overcrowded conditions of the NHS. They they get shouted at. a rational human being would complain to the trust/Mp etc – ie the purse string holders who could do something about it. Unless the staff had been rude to you you have no right to abuse them and probably made an idiot out of yourself.

    And as for queue jumping in a+e. I can guarantee that in the departments i worked in if you shouted and screamed about your sprained ankle when their were life and death situations elsewhere in the department you would have an extended wait or be removed from the department by security/police.

    And as for the NHS being run by doctors- it’s not it’s run by managers who are jumping through hoops to meet government imposed targets- like you being kicked out of a+e after 4 hours to no bed- that’s meeting a government target on a+e stays and waits. patients increasingly are being lost in these targets.

    As for private care – great if you can afford it but they don’t do acute medicine in the Uk and nearly all high risk procedures are done in NHS hospitals with adequate intensive care and clinical backup.

    I believe the running of the nhs should be taken back by patient groups and health care professionals. constant government meddling and changes are destroying the NHS. I started my career 10m years ago with great hope that a labour government would improve things. sadly they have made it worse by spending more and more and bureaucracy and less on the fromntline- beds, staff etc

    However we should count ourselves lucky we have a health service that doesnt turn you away if you don’t have cover or a bulging wallet.

    TandemJeremy
    Free Member

    Jenga what piffle. Only a small proportion goes on health care – piffle- the NHS is very badly underfunded. We spend a smaller proportion of GDP on healthcare than most other nations. When labour came to power it was under 8% of gdp, it is now over 9%. Most European countries spend over 12%, usa nearly 20%. A 25% increase in budget to bring us to European norms is what is needed

    Our NHS does more for less than any other healthcare system, is cheaper to administer and is more efficient. It simply needs more money

    doctornickriviera
    Free Member

    Can you think of any public service that has got better in private ownership??

    BT?? no
    British gas?? hell no
    Electricity??
    BP?
    Water?

    Heaven help us all if the nhs goes fully private!

    MasterBates
    Free Member

    You know, if the NHS were privatised, the loss of free healthcare would be a travesty to millions who can’t afford to go private.

    And don’t for one minute think Private Healthcare is better – it’s the same………same nursing staff, same Dr’s, same medicines etc etc etc – you just pay for it!

    I’ve worked in both, and am now a line manager within NHS. Now I’m not about to say the NHS is without fault – god no; we are desperately short of staff, we are so overstretched and pushed beyond what is reasonably expected and significantly underfunded; my department is about £1.2m short on it’s staffing budget!!

    No-one should experience the neglect experienced by djglover, and for what it’s worth I think any reasonable person (especially a new dad), would get frustrated and angry – but i think I speak for the majority of NHS workers….we want to serve to the best of our ability – but we need bigger investments inorder to acheive that.

    djglover
    Free Member

    While i empathise with your situation, what do you expect the doctors to do. They can’t build a new changing and feeding facility for you, I imagine they were extremely busy and overworked in the overcrowded conditions of the NHS. They they get shouted at. a rational human being would complain to the trust/Mp etc – ie the purse string holders who could do something about it. Unless the staff had been rude to you you have no right to abuse them and probably made an idiot out of yourself.

    You’re telling me that these people have no infuence over what goes on on the ground are you. I simply don’t believe it. The registrar on the day was clearly more intrested in having a smoking break than progressing anything, when I arrived at the hospital there were several empty rooms that could have been offered and no obeservations had been taken.

    I didn’t abuse anyone pal, in future if everytime your sensitive soul hears a raised voice – heres a clue, they might be angry with reason, not abusing someone.

    JulianA
    Free Member

    Just for once I feel like calling Drac a **** for his comment above, which is unfortunate as I have every respect for what he does, and he usually talks sense. In my experience, paramedics fix people at the scene and drop them off at the hospital, so wouldn’t necessarily know what goes on after that. I’m sure that someone will correct me if I’m wrong.

    Otherwise, I say ‘Welcome to Britain, ladies and gentlemen, it’s shite’. The so called Health Service will probably kill you. And if it doesn’t do it with poor treatment it will probably do so by infecting you with something horrible or refusing to allow you to pay for top-up treatments. Alan Johnson you are a murderer.

    Granted, paramedics are (in my thankfully extremely limited experience) bl00dy excellent, but pretty much EVERYTHING else I have seen and heard (from friends and family, not just in the news) about the NHS is just utterly shiite (like the rest of this stupid country).

    Apart from the dedication of most of the nurses (not the shiity female doctor in North Hants) whom I have met, that is. They work their bits off in very difficult and underfunded and underpaid circumstances).

    From the limited amount I have heard about other Northern European hosptals they are much better places with lower acquired infection rates and better service.

    theboatman
    Free Member

    I didn’t abuse anyone pal, in future if everytime your sensitive soul hears a raised voice – heres a clue, they might be angry with reason, not abusing someone.

    and there is the rub; ‘I was wronged, I had a right to shout at them and I don’t consider it abuse’ well done.

    TandemJeremy
    Free Member

    Julian – that is simply a result of spending more – 25-40% more. Simple isn’t it. Spend more get a better service

    doctornickriviera
    Free Member

    How do you know if these rooms were staffed? If there were no nursing staff to cover these empty rooms then they cannot be used- a funding issue. No amount of doctor influence can change that! and i know as in any profession there are good and bad eggs.

    and FYI when i’m trying to help someone shouting is abuse full stop. If someone shouts sorry i simply switch off til they calm down.

    djglover
    Free Member

    and there is the rub; ‘I was wronged, I had a right to shout at them and I don’t consider it abuse’ well done.

    And you are making a judgement on me as an abuser without having been there, nice work dude.

    Shouting <> abuse, FWIW I didn’t use any abusive words, just fairly objective but loud ones

    DrNickRiviera, it strikes me that you find these conditions almost acceptabe, which I find worrying

    TandemJeremy
    Free Member

    Shouting is abuse – simple as. Sorry mate – no matter what the temptation shouting at service staff is always wrong. In Lothian you might well have been escorted to the door for doing so. Zero tolerence

    Jenga
    Free Member

    TandemJeremy – Member
    Jenga what piffle. Only a small proportion goes on health care – piffle- the NHS is very badly underfunded

    Ah, the last respite of the pinko lefties. Spend more taxpayers money on state schemes and all will be well. Is there a union for NHS patients to join?

    mastiles_fanylion
    Free Member

    Anyway – congratulations on the twins. Forget about the sh*t and cocentrate n your great new family! We go for our 20 wk scan on Wednesday – expecting twins as well. There seems to be a few on here with ‘double joy’.

    TandemJeremy
    Free Member

    Jenga – the truth hurts? Its clear and objective – we spend far less on healthcare than other comparable countries and we do stuff cheaper. Its a fact.

    If you want a better NHS then it needs significantly more money and better quality better trained managers. Our clinical staff are amongst the best trained in the world. Our NHS managers are rubbish, our budgets are far too low.

    You get what you pay for and we pay for a secondrate service.

    JulianA
    Free Member

    TJ – I thought we spent more and more on the Health Service in this country anyway – it doesn’t seem to have helped. What do other countries do differently? – ah, yes, they are smarter and more efficient than the idiots running this dump.

    Shouting at people is quite understandable if they are being ****. I might well have punched the woman doctor who was so rude to me and so non-understanding of my wife’s situation if my wife was going to be discharged that day, but I didn’t as she could well have made life even worse for us.

    Cow. I wish I could remember who she was so that I could go back and sort her out.

    djglover
    Free Member

    Shouting is abuse – simple as. Sorry mate – no matter what the temptation shouting at service staff is always wrong. In Lothian you might well have been escorted to the door for doing so. Zero tolerence

    Most shouting is not abuse TJ, as I have said I know its not big or clever to shout at people in the NHS and I expect a lot of people do shout abuse at Drs and Nurses, I just wanted to clear that up. Abuse insinuates the use of threats or insults. Quite different to rasing your voice to make a point, which seems acceptable in many walks of life other than in a hospital BTW. However I can quite understand why you all switch off when people shout if there is nothing you can do to resolve a situation

    epicyclo
    Full Member

    The whole problem is modern management techniques – the same sort of thing that gave us this financial hole.

    So called professional managers who have never worked the floor – clueless box tickers with a shiny diploma. A proper professional would resist cuts that endangered people and resign if necessary.

    Return to the days when the quality of the service was paramount and nursing and medical staff were allowed and expected to take pride in their work.

    TandemJeremy
    Free Member

    Julian – or spending has gone from 7.3% of GDP to 8.8% over ten yrs. The European average is around 12%, USA nearer 20%. Why are other countries better – they spend more ( and less efficiently)

    djglover – sorry mate – shouting is abuse in any form. No matter the content. Abuse does not insinuate the use of threats and anyway raising your voice is threatening in itself. Don’t get me wrong – I am not condemning what you did and I can understand the frustration but getting angry and shouting is abuse

    Rather than abusing the frontline workers in this situation you would be better asking for the duty manager and complaining to them.

    Drac
    Full Member

    I’m sorry to any raising their voice at me whilst I’m there to help them is pretty much told to calm down or there will be no treatment. I don’t think raising your voice to anyone trying to do their job is acceptable health carers or otherwise.

    If you have had problems there should a patient liaison group you can talk too some hospitals even have a rep availble 24/7.

    doctornickriviera
    Free Member

    You need to calm down and complain through the appropriate channels mate. i do care alot about the inadequacies of the service but there is nothing I can do to change this on a personal level. The BMA are as good as useless and the trusts and government spin target results to say things are getting better and feed this to the media. The way I get through my days at works is by doing my job to the best of my abilities within the constraints of the system- If i didnt do this i’d go mad. i know of loads of cases where patient care has suffered due to lack of facilities and undermanning. There is no way your wife and twins should have been treated in the corridor- that is completely unnaccepatable. If the paeds reg buggered off for a fag break rather than treat you that is unnaceptable too. calm down put it in writing to the complaints office expresing your concerns. unfortunately there is not enough hospital capacity to meet the needs of our population. This is why you were stuck in the corridor . However by losing your rag and shouting at staff you have given the hospital a defence already.

    the most important thing is though I hope your kids are better.

    Drac
    Full Member

    Well said Dr Nick.

    TandemJeremy
    Free Member

    epicyclo – Member

    The whole problem is modern management techniques – the same sort of thing that gave us this financial hole.

    So called professional managers who have never worked the floor – clueless box tickers with a shiny diploma. A proper professional would resist cuts that endangered people and resign if necessary.

    Return to the days when the quality of the service was paramount and nursing and medical staff were allowed and expected to take pride in their work.

    Classic daily mail ism.

    The quality of NHS management is generally low – why – because the managers involved are poorly trained skilled and paid. We actually spend far less on administration of the NHS than our European neighbours. One of the reasons most of them are crap (the managers) is that they are promoted shop floor staff with poor management skills.

    There are no cuts – budgets are expanding – just less than costs and expectations are.

    The loss of pride and morale is amongst front line staff is down to two main issues. Professional pride and the pressure staff are under – how dispiriting is it to work as hard as you can and do a barely adequate job because of reasons outwith your control? and the second is public and political views. Constant drip drip of negative stories and political pointscoring leading folk to expect the worst and to slag off the healthcare frontline staff.

    andym
    Free Member

    the NHS exists for the benefit of doctors, not patients

    I’ve dealt with a lot of doctors recently. Believe me they work **yikes!** hard.

    TJ- welcome back.

    AndyP
    Free Member

    Quite different to rasing your voice to make a point, which seems acceptable in many walks of life

    ‘seems’ being the key word here. It certainly may seem it to some people, but it most certainly isn’t acceptable, whatever the setting. Just serves to highlight a lack of communication skills.

    djglover
    Free Member

    Thanks for your ‘feedback’ 🙄

    GrahamS
    Full Member

    Jenga: But the NHS isn’t underfunded. The problem is that they spend their funding badly. Only a small proportion of their funds goes directly on patient care, and don’t forget – the NHS exists for the benefit of doctors, not patients.

    Sorry but that is utter bollocks.

    They are massively under-funded and poorly managed. My wife is a registrar. On the last hospital she worked at they were short staffed by at least one registrar and two juniors for the entire time she was there. They simply couldn’t afford extra cover. Of course they couldn’t legally ask the doctors to work any more hours either, but the doctors knew that if they didn’t then patient care would be affected.

    Do you really think if it was “run for the benefit of doctors” that they would be pulling 80+ hours a week and still be expected to complete studies, write research papers and make case presentations in their spare time??

    BigDummy
    Free Member

    You need to calm down and complain through the appropriate channels mate.

    This is of course correct. The trouble is (and this is not just a health service issue) the “appropriate channel” is one that has been specially set up with the express purpose of Not Giving A Rat’s Ass from specially designed premises on the outskirts of Slough and is willing to play “Ode to Joy” to telephone callers or to lose correspondence until all targets for efficiently denying that anyone has anything to complain about have been met.

    🙂

    VanHalen
    Full Member

    i presume as they were waiting for 8 hours that they werent actually that ill?

    could be the hospital might have been unusually busy?

    i`m sure they would have sorted you out if they had opportunity. the nurses i know dont like leaving people unattended but sometimes its unavoidable.

    rant at the government. (ie dont shoot the messenger) hospital staff do their best in difficut situations.

    i sincerely hope the next time you need A&E care through falling off your bike they make you suffer for being a dick.

    djglover
    Free Member

    i sincerely hope they make you suffer

    And I hope you die in a freak yachting accident.

    doctornickriviera
    Free Member

    i would never have done that during my time in a+e- now that would be unprofessional!!

    doctornickriviera
    Free Member

    and I hope you die in a freak yachting accident.

    You need a reality check mate

    Yes it is wrong your wife and babies had to be treated in a corridor for eight hours. I would like to know how are they now and are they ok. have they come to any harm through this terrible ordeal?

    however most of your threads on here are angry or sarcastic and this one is simply innapropriate and immature. this gives me the impression you innapropriately flew off the handle and laid into medical staff who were trying to help your family. for the sake of your kids grow up and get some anger management classes!

Viewing 40 posts - 41 through 80 (of 118 total)

The topic ‘Shouting at people in the NHS’ is closed to new replies.