- Royal mail have binned my rear shock!
Got a new frame recently and the Fox Float CTD Kashima had a minor fault where the CTD lever made no difference, seemed to always be in descend mode.
Spoke to Mojo who advised I send it to them for inspection/repair.
Sent it by Royal mail recorded over a week ago and have just found out that RM have disposed of the item as it was considered dangerous!
The note on the file was that it was an air cannister and was a dangerous item.
Have been told there is little chance of me getting it back! No compensation as it breached their policies.
Anyone else heard of this happening?Posted 4 years agotreaclespongeMember
Did you send it pressurised? I suspect they wont take too kindly to that if you did. A quick look suggests that no gases can be posted. I imagine you fell foul of number 3.
GasesPosted 4 years ago
Gases that are compressed, liquefied or dissolved under pressure, permanent gases which cannot be liquefied at ambient temperatures, liquefied gases which become liquid under pressure at ambient temperatures, dissolved gases which are dissolved under pressure in a solvent.
1. All flammable compressed gases are prohibited e.g. blowlamps; butane; lighters and refills containing flammable liquid or gas; ethane; gas cylinders for camping stoves; hydrogen; methane and propane.
2. All toxic compressed gases are prohibited e.g. chlorine; fluorine etc.
3. All non-flammable compressed gases are prohibited e.g. air bags; scuba tanks, carbon dioxide; fire extinguishers; neon and nitrogen.
RM prohibited goods:
The nearest I can find are:
– Gases that are compressed”
– All non-flammable compressed gases are prohibited e.g. air bags; scuba tanks, carbon dioxide; fire extinguishers; neon and nitrogen.
Hopefully you had de-pressurised it in which case you wouldn’t fall foul of that.
What did they actually state because cannisters aren’t banned as such.Posted 4 years agorichcMember
I went into the post office yesterday, and noted that the shipping controls are very tight now, and have similar restrictions to what you can carry in your hand luggage on a plane.
I was wondering if this was an insurance knock on effect, after being privatized.
Essential, no liquids, no food, not alcohol , no batteries, no flammable materials.Posted 4 years agoNorthwindSubscriber
Here is the “comprehensive guide to all restrictions”
Nothing in there about gases or otherwise pressurised items, other than balloons, aerosols and lighters anyway.Posted 4 years ago
I removed all air from the chamber, it was clean and well packaged in a sturdy box. Don’t think i was asked what it was when I posted it.
Not sure what else I could have done other than hand deliver it! Spoke to Mojo who have never heard of this happening and they use RM for a lot of their shock deliveries.
Have emailed the dangerous goods dept (no phone no) to see if they still have it. Been told not to hold my breath…
😥Posted 4 years agotorsoinalakeMember
That prohibited materials list is so wishy washy, and then they have a catch all at the bottom anyway.
They do have a twitter account – I’m sure there will be a few folks out there willing to give it a retweet – the MTB community and Mojo customers need to know about this.Posted 4 years agopeterichMember
I might be wrong but I don’t think float air cans have any nitrogen charge I think it was only used to charge the piggy back on shocks such as van dhx etcPosted 4 years ago
id be contacting them and saying if you told them it was a shock and wrote that on the description then why were you aloud to send it. or that it was depressurised so not at all dangerous
Same terms (at least as far as pressurised items) for business users it seems. So how are CRC allowed?Posted 4 years agoNorthwindSubscriber
I’d be working the contradictory advice angle, since one set of advice on their website suggests it’s fine while another doesn’t. So “If your advice was consistent this wouldn’t have happened, but I followed the very clear list on the website which says it’s “comprehensive” and there’s nothing in there that caused concern”, sort of thing.Posted 4 years ago
Saying i’m miffed is an understatement! RM complaints just kept saying that it breached their terms.
I think Mojo and others do a collection service, i’d recommend this from now on. Alternatively if sending a rear shock, remove the air can? looks less shock-like.Posted 4 years agostumpy01Member
Weird. It must be very random as to what gets through. i have ordered loads of batteries online from eBay and proper ‘stores’ and not had any issue with them being delivered by Royal Mail.
I sent my battery to Lumicycle, they sent it back to me, I then sent it onto mtbbatteries and he sent me a new battery without issue.
I have sent of rear shocks on several occasions without issue.Posted 4 years agoretro83Member
Northwind – Member
I’d be working the contradictory advice angle, since one set of advice on their website suggests it’s fine while another doesn’t. So “If your advice was consistent this wouldn’t have happened, but I followed the very clear list on the website which says it’s “comprehensive” and there’s nothing in there that caused concern”, sort of thing.
Not specifically but possibly covered by this:
*We reserve the right to refuse any other item banned by law or that in our opinion may be harmful or dangerous to our customers or employees. If you send dangerous goods and do not comply with the applicable terms and conditions and legal requirements then we may deal with the goods as we see fit including destroying or disposing of the relevant goods.
Basically, anything we don’t like the look of, we can chuck in the bin with no recompense?Posted 4 years ago
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