Everyone moans about the apparent lack of ebay seller protection if a buyer says they haven’t received an item.

Well guys – be careful as it seems certain sellers have got wise to this and are happy to provide eBay with false information.

I sent several messages to a seller about some snow chains last month who was having a shop clearout.
Bought a set in plenty of time for the run down to Italy (legal requirement to carry them) yet they still hadn’t shown by the time to leave.
Messaged him and was told “no tracking on order -they went Royalmail, busiest time of the year so expect some delays”.
Obviously not happy as he’d had 2 weeks to get them to me at that point.
Get back over a week later and they still have not arrived!
So I send a “request for more information” through eBay and get an abusive message about my “dispute” costing him “10’s of times the cost of the item, disrupting mu business and causing me issues as eBay resolution make up their own rules to suit themselves.”
25 mins after this message – eBay email stating that the seller has provided postage information.
Tracking shows the item with a missed delivery, another missed delivery and then collected from the post office by addressee.
In a town 20 miles from here.
With a different postcode completely.
Royalmail have confirmed that the addressee is not me. – They won’t give the actual name but it is not me and the postcode is not mine.
eBay have since ruled in his favour as he provided “valid tracking information”

How the [rude word] can they consider it valid?
Even the guy on the phone agreed it is wrong however all eBay need is tracking that shows its delivered.
Doesn’t matter where – just that its valid.

To top it off – they suggested calling him to attempt to resolve it – he doesn’t have valid contact information so is in breach of their terms too but they won’t do anything about that either!
Case closed.
So if anyone is thinking of using rharper1251 on eBay , apparently based in Northwich (however his contact details state Wick, Highlands) for any of his numerous items – don’t.

Did you use a credit card?
Charge back through the cc company?

Can’t you reopen the case? If the provided information isn’t valid to you they shouldn’t have any issues finding in your favour.

Yes you can reopen the case, and you can also phone them. Good luck navigating through the customer service page to get to the phone number though.

I wonder if you have separate recourse through paypal now they are separate?

Used Paypal – can’t do anything as its eBay Resolution Centre.
Have gone back to them as they insisted I use the “contact seller” link – his contact details are false.
eBay are locking his account now due to this and going back to the specialised reports team on the case.

Sooner or later sellers were going to cotton on to a way to cover their arse outside of legitimate tracking.

Biggest issue is trying to get them to understand that there is no possible way the item could have had two missed delivery attempts to my address and then been sent to the post office it was where it was “picked up by addressee”.
A post office 20 miles away from me.
In a different postcode town completely.
With not only a post office 1/2 mile from me but two delivery offices within 2 miles of me and the Solent Depot it was out for delivery from between here and the post office concerned.
Parcelforce have confirmed with me they wouldn’t have done that as has the delivery guy who delivered several parcels to me on the days that apparently they missed me…..

So at least its now at appeal stage – they are going to get him to prove that the tracking he provided matches my details – so either the label or receipt with details matching.

So rharper1251 on eBay, RHARPER292 on Paypal, Robert Heasarper according to his eBay contact details or P Dunn according to Paypal.

Paypal won’t get involved even though they are separate as it’s eBay – and they send you to the eBay Resolution Centre.

Ebay are crap. I’m going through a fart on with some ‘new’ Lowa boots from a business seller which I bought last April but transpires that were ‘new’ in 2003!
Because I bought them more than 90 days ago or whatever it was I can no longer trace them by their item ID to even tell Ebay or Paypal.
I’ve now sent 4 emails to the seller explaining I have a 12 month warranty (cos she’s a business & told me they were new) & theyr’e not fit for purpose. She’s not acknowledged the last 2 mails so It’s Money Claim online for me. 🙄

not as bad as amazon with their seller marketplace thoguh. Their approach is basically “tough tits” – deal with the seller and we arent going to be helping. They say to get it charged back on the credit card, but if they do so then they ban your account

This is an ongoing issue with Ebay/Paypal at the moment. I had an almighty battle with them about an expensive item that was left outside my house & supposedly signed for by me (in the middle of the day, when I was at work 30 miles away, in an office full of people).

Frustratingly I can see both sides in my case, as in theory it could have been me who signed for the item, but made up a signature & claimed it wasn’t me & thus benefiting from a free item.

But, obviously in mine (and your situation) you know it to be wrong, which doesn’t help the temper.

I got into Paypal over it, and basically hounded them something rotton. It ended up with me doing a whole load of legwork to ‘prove’ my case, which involved speaking to Parcelforce & recording conversations, names & times etc.

Eventually, the Parcelforce machine slipped up in my case & the depot manage admitted the driver signed for the item on my behalf & left it in our porch, for all to see walking past – it obviously then went missing at that point.

From that point, I followed the process & got the refund. It still winds me up even now & funnily enough i’m in the middle of doing the same again (probably the same idiot driver) for something that went missing 2 weeks ago.

Rather than opening a case this time i’ve spoken directly to the seller (a shop) and they are trying to resolve it that way – I can’t cope with the anger I feel towards Ebay for just closing the case otherwise.

My suggestion would be to open a case with Paypal & immediately get onto the phone with them & explain the situation & advise them the tracking information is incorrect & they shouldn’t just close the case on that basis. You may be required to do some donkey work, but they should help you out, based on my experiences.

As a separate issue, the shower of sh*t that Paypal are, have subsequently limited my account because if ‘suspicious activity’ on my part regarding the claim. The cheeky b*stards.

Just off the phone with PayPal now – UK based for once!
They agree it’s stinks.
The topper for them over and above the other locations, etc was the fact that at 9:38am on the 9th when the “item picked up by addressee” occurred I was 1384 miles away.
In Italy.
So casenopened – they are asking seller for the same thing:
Proof of the address label or receipt matching name, address, postcode, tracking number, etc.

not as bad as amazon with their seller marketplace thoguh. Their approach is basically “tough tits” – deal with the seller and we arent going to be helping. They say to get it charged back on the credit card, but if they do so then they ban your account

Woah! Is that not worth reporting to the like of Watchdog or Martin Lewis etc to get them some bad publicity. Only understandable if not a one off and the person banned has had multiple issues with different suppliers. No way should accounts be getting banned for a one off dispute.

Sellers should be banned if numerous customers have problems.

All that said it’s one reason I buy from Amazon itself rather than other sellers if there is only a pound or two in it.

I bought a Jambox in perfect condition . It was , apart from the fact every time you turned the volume up or down it cut out for a second or two.
Explained situation , started return procedure then posted it back. But being trustworthy and faithful i just sent it with proof of postage.
Seller claiming it was never returned , but it probably has been , and they now know it was not sent recorded, funnily enough it still hasn’t arrived………
So write off that £60 then.

But being trustworthy and faithful i just sent it with proof of postage.

A signature only costs a quid…

got any salt?

Totally different contact details in PayPal and eBay screams hijacked account to me. Did he always sell snow chains, or does he have 10,000 feedback on dolls’ house furniture until a month ago?!

Mix of general shop/business clear out stuff.
Recent feedback , etc – no alarm bells.
Only when checking Paypal to go down that route after getting the contact details from eBay (and them being off) did it flag.

Annoyingly – two friends who needed chains bought from him after I did.
Neither have received them and only one has received any communication which was ok but has since stopped.

singletrackmind – Member
got any salt

Assuming you kept the receipt, you are still covered up to £20 for something sent 1st or 2nd class.

Losing £40, rather than £60 isn’t ideal, obviously. 😉

Stick with it, eBay seems to be designed to thrive on apathy, if you dig in you’ll get sorted.

Northwind to the forum!

If anyone from eBay happens to read this, there’s a reason why I’ve never used your company, with an example right here.

Phone the eBay customer services telephone number.

I had similar earlier in the year where an item didn’t arrive so I contacted the seller, they then sent me a registered letter telling me that they would look into it before using this tracking information as proof of delivery and having the eBay case closed.

Long story short, I called the number and they told me what to do. Money was in my account in days.

Your credit card company will be helpful. Had a Fitbit from eBay that was both incomplete and probably fake. PP said it could be sorted. Send it back and have a refund. Yeah right. My expense to send it registered to China ( the company looked very British which was why I bought it) and maybe the purchase prices only would be refunded. That’s if it was received. PP saw that as a resolution! Barclaycard however took it up, refunded me that day and told PP to ask the supplier to arrange collection at their expense. Still on my desk after 10 months. Crap thing anyway

I go to Wick quite often with work, want me to doorstep him and demand your snow chains? 🙂

I’ve phoned eBay.
FOUR times today!
Finally got it escalated after his details showed up to be wrong and incomplete.
PayPal opened it straight away after calling them.
To top it off – had an eBay message off him this evening.
Frothing, insulting and sayingthat the post office isn’t 25 miles away, to check again, that I’m threatening his business, staff , etc by opening a dispute.
Giving me one last chance to apologise and he’d do a refund as a “good will gesture” minus 25% for talking to him like something I’d stepped in…….

Simply replied asking him to confirm the tracking is correct and if so then I’d happily help him chase Parcelforce.
Mentioned the fact that there were no missed deliveries and that on the day it was collected I’d have struggled to do so being 1384 miles away.

Make sure you stay polite, if he can provoke you into being a bit potty mouthed EBay will take a grim view of you.

Been a model citizen!

A friend who ordered after I did has had exactly the same thing.
Message stating that there was no tracking – the package was not heavy enough to use a courier was his reason.
Low and behold this morning he provides tracking information.
Yet again – the tracking makes no sense whatsoever – different town. Basingstoke this time when she lives in Liphook!
Despatch date hugely different to that on the ebay details, etc.

The seller has 2 negative feedbacks this month for the same thing, unless the feedbacks are from you and your mate.

He has a relatively good feedback record for someone who sells end-of-line tat and ships worldwide. Why he’s suddenly decided to act fraudulently is anyone’s guess, but this account does actually seem to be an attempt at an honest business.

Some people are just a mess. I think maybe your man is a little too highly strung to be an eBay power seller, in that he takes routine problems, like shipping delays, personally rather than seeing them as an inevitable hazard of his business model.

I’m confident you’ll get your money back from eBay, no thanks to this seller!

I have bought and sold on Ebay for years now. I have opened cases against other sellers and had cases opened against me. I am very familiar with their buyer and seller protection. The T&C’s state that any proof of postage must include the address, minimum requirements are post code and house number. Also it needs to be traceable with confirmed delivery. If these details were not provided then it was wrong to close the case and you can insist on it being re opened.

I have bought and sold on Ebay for years now. I have opened cases against other sellers and had cases opened against me. I am very familiar with their buyer and seller protection. The T&C’s state that any proof of postage must include the address, minimum requirements are post code and house number. Also it needs to be traceable with confirmed delivery. If these details were not provided then it was wrong to close the case and you can insist on it being re opened.

Yep 100% this

I’ve had issues previously – won and lost.
I appreciate that mistakes happen – especially at this time of year.

What I’m pissed about is his insistence that the details are correct.
That I have picked it up, etc.
If I posted up the content of his messages – you’d wonder what he was drinking!
As far as eBay are concerned if the tracking shows as “delivered” or “picked up by…” its sufficient. There is no requirement to show the actual details of who, where, etc.
This is where it is wrong and how they are getting round the system.

Just off the phone to Parcelforce now and in receipt of an email from them.
Full confirmation that the details he provided to close the case are nothing to do with me at all.
Different name, address, town, postcode, etc. Label also not generated through the eBay system but showing that he has generated a number of others though.
Also confirmed that the tracking provided to eBay for the other missing item are again a different person, etc.

Only common denominator is that the pick up address is indeed in Northwich.

As far as eBay are concerned if the tracking shows as “delivered” or “picked up by…” its sufficient. There is no requirement to show the actual details of who, where, etc.

The T&C’s state that any proof of postage must include the address, minimum requirements are post code and house number.

As an alternate guess, without doing the whole delving into his eBay activity, the seller prints his own labels, has managed to print yours with the wrong address (maybe easy done if he’s doing lots, i’ve almost made that mistake myself) and sent to wrong person. If he’s not put a return address/invoice in with parcel then recipient can’t even get in contact.

From his side, maybe he’s seen someone saying their parcel hasn’t turned up when he can see the tracking clearly says it has.

You know, the kind of ‘dodgy buyer’ we talk about on here and everyone says tell them to ‘do one’.

But I’d only guess that if thing were civil.

Northwich.

[quote]Despatch date hugely different to that on the ebay details, etc.[/quote]

Frothing, insulting

It’s Dave Hinde isn’t it!?

He might have printed mine with the wrong address.
Perhaps.
BUT….
the tracking he specifically provided to eBay telling them it was the parcel sent to me, at my address…
Has someones elses name, address, town and postcode on it.
Parcelforce have confirmed this earlier with me over the phone and in an email.
They’ve also verified my postcode and gone back through every delivery to me since mid-november.
All are here with none missing.

Add to the fact that Parcelforce also confirmed that the tracking he provided to eBay for my friends item has the same details incorrect – different person, address, town and postcode.
In this instance – even further apart!

Going back to the beginning – he told both of us that there was no tracking details.
Yet now there is.
Yet its totally wrong.

Does this sound like someone who made a mistake or someone who is actively trying to get round the system and keep hold of the money?

It’s Dave Hinde isn’t it!?

Who’s Dave Hinde?

*puts fingers in ears and runs away*

Update from PayPal today.
They are opening an investigation into his usage though them.
They agree that the “activity ” is not right.
Due to the eBay messages however they don’t think it’s a hijacked account but that he is trying to avoid refunds.

I still have no issues if it’s a genuine error but spidey sense says otherwise.
PayPal unlike eBay check all of the tracking details and the seller has to supply evidence that they match.
With the email from Parcelforce they don’t believe he will be able to.
As he’s provided not just me with false information they have said they’re doing a full investigation into his account and will prosecute if need be!

Makes you wonder how many others he’s done this to?

This happened to me. I bought something off an eBay seller with loads of good feedback. Suddenly following my purchase he starts to get lots of negative feedback. I got my refund via PayPal (goods never arrived, probably never dispatched) but obviously something went wrong for him in his life that meant his business went up the wall. Perhaps it’s similar for your seller.

As an eBay seller myself I always side with the customer and refund or re-send without question. I’m sure there are some customers who will scam me and say they never received it and some genuine lost in the post but it’s just part of doing business on eBay and I see it as an additional overhead and factor this into my business model.

Glad to hear that PayPal are taking your case seriously. Bad sellers don’t do us legit sellers any favors.