They ‘repaired’ some of my mt500 baggies twice in succession. It took ages and a good few phone calls, the repairs were crap both times, lasting only about three weeks each time.
Each time I complained they got harder to deal with, harder to get the right people to talk about the problem and less interested. I’m guessing they had my money and they just wanted me to go away. It was a pretty disappointing experience all round. In the end I cut my losses and decided not to buy Endura stuff again, since in the main, it mostly needs repairing, re-stiching or warranty at some point during the garments (short) lifetime.
There are plenty of as-good alternatives these days.