Viewing 19 posts - 1 through 19 (of 19 total)
  • Quick look at the new Trek Fuel EX
  • Ben_Haworth
    Full Member

    MY23 y’all. We’ve not seen one of the new Trek Fuel EX bikes in the flesh, but we still thought you’d like to know the basic gist of it.

    By ben_haworth

    Get the full story on our front page at:

    Quick look at the new Trek Fuel EX

    Support us from less than £0.06/day and help us keep the content flowing by becoming a full member.

    johnnystorm
    Full Member

    Almost skipped this as I thought it was the eBike again! 🤣

    chakaping
    Free Member

    Has to just be a quick look, to avoid needing eye bleach?

    Rubber_Buccaneer
    Full Member

    Guy Kesteven has his initial review up on YouTube. Not watched it yet, wonder whether he likes the bike?

    ajt123
    Free Member

    Got rid of that silly knock block nonsense and the silly proprietary suspension.

    Trek starting to look really attractive.

    weeksy
    Full Member

    The knock block can be removed effortlessly

    So can the shock, you can just fit a normal one.

    Although the Thru shaft works great

    sargey2003
    Full Member

    I hope the nice comment about internal cable routing was sarcasm.

    Interesting how the trail bike in MY2023 is pushing what was an Enduro set up (for most companies) 6 years ago.

    bigrich
    Full Member

    Trek need to sort their warranty out; they are aggressively bad at supporting their product.

    weeksy
    Full Member

    Trek need to sort their warranty out; they are aggressively bad at supporting their product.

    Reading on MTBR.com Trek generally come out in warranty discussions really really well.

    Some bloke recently had his frame swapped in Morzine in 3 days apparently after breaking it on holiday.

    bigrich
    Full Member

    my chainstay snapped under braking causing me to crash. they didnt even examine it, just said ‘no it didn’t’

    andrewreay
    Full Member

    @bigrich That’s highly unusual with Trek in my experience. They’ve always followed up and given customers the benefit of the doubt in some very shaky cases. And even when stuff was obviously the customer’s fault, they’ll offer a decent discount on a replacement bike and/or frame.

    Did you take it up with Trek at the time (tel 01908 360 140 if you’re a UK customer) or the store? Definitely call that number if it’s a UK bike and let us know what happens.

    bigrich
    Full Member

    Yes, I did. I’ve been in contact with trek Usa too.

    I also offered to have a fracture analysis done,  at my expense, by the carbon team at work. The response?

    “You can do what you want, it’s your bike; we won’t however,  look at the data”

    I have 10k worth of carbon bits in the shed.

    andrewreay
    Full Member

    The only time I’ve ever found them challenging is where customers can’t find proof of purchase (or they’ve bought it from someone else secondhand).

    We had a carbon Session frame in recently with a barely noticeable hairline crack that was swapped out no problem at all.

    Can’t see why you’re having so much difficulty. They are excellent in all the cases I’ve ever dealt with on their behalf (though that’s not many)!

    weeksy
    Full Member

    Oh man, that’s pretty bleak.

    Did they say what their thoughts were on the break ?

    bigrich
    Full Member

    Full proof of purchase. They say I didn’t do the rear axle up.

    It was the only thing that held the back end together while I Inelegantly crashed. I pointed this out, but they ignored me and ended the conversation

    Personally,  I don’t reckon they have any spare frames knocking about so are avoiding warranty replacements.

    heebyjeeby
    Full Member

    It might be a grower but on initial viewing its not exactly a looker, not great that it looks exactly like the e-bike either in my view. I may however change my mind….

    darlobiker
    Full Member

    Bikes like this make it easier to convince myself that anyone who overtakes me is on an ebike.

    zerocool
    Full Member

    I’ve never had a warranty problem with Specialized, Kona or Trek. They’ve been really helpful (Specialized once lent me one of their staff’s personal Demo 7s as they couldn’t replace my SX Trail in time for a trip to Morzine) and Trek have sorted out both my wife’s Maxine and a friend’s Maxine (different years and problems) promptly and quickly (big shout out toe The Bike Shed in Exeter for sorting that out).

    eddiebaby
    Full Member

    ‘deets’? You are dead to me.

Viewing 19 posts - 1 through 19 (of 19 total)

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