Quick look at the new Trek Fuel EX

MY23 y’all. We’ve not seen one of the new Trek Fuel EX bikes in the flesh, but we still thought you’d like to know the basic gist of it.

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By ben_haworth

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Quick look at the new Trek Fuel EX

Almost skipped this as I thought it was the eBike again! 🤣

Has to just be a quick look, to avoid needing eye bleach?

Guy Kesteven has his initial review up on YouTube. Not watched it yet, wonder whether he likes the bike?

Got rid of that silly knock block nonsense and the silly proprietary suspension.

Trek starting to look really attractive.

The knock block can be removed effortlessly

So can the shock, you can just fit a normal one.

Although the Thru shaft works great

I hope the nice comment about internal cable routing was sarcasm.

Interesting how the trail bike in MY2023 is pushing what was an Enduro set up (for most companies) 6 years ago.

Trek need to sort their warranty out; they are aggressively bad at supporting their product.

Trek need to sort their warranty out; they are aggressively bad at supporting their product.

Reading on MTBR.com Trek generally come out in warranty discussions really really well.

Some bloke recently had his frame swapped in Morzine in 3 days apparently after breaking it on holiday.

my chainstay snapped under braking causing me to crash. they didnt even examine it, just said ‘no it didn’t’

@bigrich That’s highly unusual with Trek in my experience. They’ve always followed up and given customers the benefit of the doubt in some very shaky cases. And even when stuff was obviously the customer’s fault, they’ll offer a decent discount on a replacement bike and/or frame.

Did you take it up with Trek at the time (tel 01908 360 140 if you’re a UK customer) or the store? Definitely call that number if it’s a UK bike and let us know what happens.

Yes, I did. I’ve been in contact with trek Usa too.

I also offered to have a fracture analysis done,  at my expense, by the carbon team at work. The response?

“You can do what you want, it’s your bike; we won’t however,  look at the data”

I have 10k worth of carbon bits in the shed.

The only time I’ve ever found them challenging is where customers can’t find proof of purchase (or they’ve bought it from someone else secondhand).

We had a carbon Session frame in recently with a barely noticeable hairline crack that was swapped out no problem at all.

Can’t see why you’re having so much difficulty. They are excellent in all the cases I’ve ever dealt with on their behalf (though that’s not many)!

Oh man, that’s pretty bleak.

Did they say what their thoughts were on the break ?

Full proof of purchase. They say I didn’t do the rear axle up.

It was the only thing that held the back end together while I Inelegantly crashed. I pointed this out, but they ignored me and ended the conversation

Personally,  I don’t reckon they have any spare frames knocking about so are avoiding warranty replacements.

It might be a grower but on initial viewing its not exactly a looker, not great that it looks exactly like the e-bike either in my view. I may however change my mind….

Bikes like this make it easier to convince myself that anyone who overtakes me is on an ebike.

I’ve never had a warranty problem with Specialized, Kona or Trek. They’ve been really helpful (Specialized once lent me one of their staff’s personal Demo 7s as they couldn’t replace my SX Trail in time for a trip to Morzine) and Trek have sorted out both my wife’s Maxine and a friend’s Maxine (different years and problems) promptly and quickly (big shout out toe The Bike Shed in Exeter for sorting that out).

‘deets’? You are dead to me.