Andy from CRC cuts about the forum sometimes – he might have already seen this… 🙂
I would say something like:
"Hi,
I recently got a set of Avid Juicy Threes (order number: ) from yourselves.
I have found that there seems to be a lot of travel on the lever before they bite – is this normal as the levers are straight out of the box?
A few people have suggested that they need bled out of the box – is this normal?
Is this something you would expect or something that can be covered under warranty?
Cheers,
Danny"
It doesnt come across as being arsey (one of the things I hate at work is emails or phone calls that start with "Under the trade description act this is not fit for purpose and I will take you to the small claims court for damages unless you do this: <insert unreasonable list of demands here> also I will tell the whole internet how rubbish you are!") but sets out the issue and gives them plenty of scope to come back with something like:
"Hi Danny,
Something seems to be wrong here! Please post them back and we will bleed them / swap them for another set.
Love CRC"
Or at worst an email saying:
"Hi Danny,
This is normal – we would expect this.
Love CRC".
In the second case it might be worth getting a LBS to bleed them or return them to CRC if you can under the distance selling act thingy.
At least if you start the dialog friendly you catch more flies with honey etc and can get evil if you need to later on 😈
Let us know how you get on!