He was told that if his mechanic attempted to fit the headset and it didn’t fit, then the company would replace it under warranty… or he could wait a few weeks to get a replacement shipped to Germanyshire ((c) toys19 2011).
So, send it back now, or try it, see if it fits and if not, send it back then. One way, he might get a bike now the other way, he’ll definitely have to wait.
That is a million miles away from replying by mail with “sod off, I don’t care, just whack it with a big hammer, it’ll be reet” but a lot less fun on Internet forums.
I will agree on the paint jobs though, my mmmBop frame looks shocking after only six months use…. or do I start a thread to “out” muck-off?