Mine was. My usage jumped from average 1.2gb per month to over 50, and the buggers billed my £42.40 with no warning (OK they emailed an account I have never used, instead of the one in my contact details)

The first lady I spoke to insisted it was probably my virus checker updating, and the charge would stand !

I was gearing up for a fight, had composed a stinky letter and fired in a Subject Access Request under DPA for all the info re URLs I had supposedly visited, to match it against my work and holiday schedule to prove it wasnae me.

Then the supervisor eventually called back “there were problems with some accounts in December, I have refunded the £42.40 today” which kind if took the wind out of my sails.

So, the PSA aspect – if you think BT have overbilled you – hassle them !

I’m happy I’m on a unlimited broadband deal 50gb a month is average usage for some

Well it looks like I might have to upgrade to get BT Sport for the MOTO GP, I have BT TV already but can I find on their website how this is done ?

The only company I know that can get away with treating customers so badly…

How much are you paying for limited broadband? I’m hardly a heavy user and get through 20GB to 30GB a month on my unlimited account (80GB last month with lots of streamed Olympics!)

The only company I know that can get away with treating customers so badly…

In that case you are very lucky. Not the worst by a long stretch.

The only company I know that can get away with treating customers so badly…

That would be because they’re the only ISP you know… (though to be fair nothing wrong with those I’ve used, but then I’m paying more than I could be to avoid the worst)

That’s why I like sky’s unlimited bband.

Shame skys customer service isnt any better and they are absolutely shocking at sorting out issues.

Touch wood never had an issue getting bt to do what i want them to do . But i dont beat around the bush with them just tell the, what you expect them to do – they try to tell you there will be a charge if its not externAl wiring – the key for me is knowing i dont have any internal wiring to cause fault.

I am on BT Unlimited Broadband with BT Sport, free weekend and evening calls. 6 months free and now £16/month.
I paid line rental up front.

They are a nightmare company to deal with or find a way around their website but so far service has been good.

I think Moto GP might be a good business move for them. The footie and rugby coverage is fine, even though some of the pundits are a wee bit irritating. McManaman and Warnock particularly!

Hels
I had exactly the same
40mb limit and normally get nowhere near, December we where over 180mb, January back to 22mb
Have you anymore details what did they say, what ‘issues’
All that happened when I phoned to query was I ended up signed pro an unlimited package for an extra fiver