They pay buttons so mistakes and poor service are going to be par for the course. Some times they will be cheap on some things eg. when they do their big oil discount sales. That’s worth a go.
I had an absolute nightmare experience with them last year. Wrong product, wrong price, wrong terms and conditions along with completely horrible service. When I finally got in contact with their marketing director via email he sorted things out for me and I was able to collect the correct product at a further discounted price from the people who had refused to sell it to me initially.
I stopped just short of personal abuse when they asked “will there be anything else” 😆