Viewing 40 posts - 121 through 160 (of 166 total)
  • PSA Extra 20% on clearance items at Evans
  • johnx2
    Free Member

    Still nothing on my Freeriders…

    Same, order placed last week a few hours after this thread started.

    After a bit of bot interaction (less fun than it possibly sounds) I got to “we’ve started processing your order and will keep you updated as it proceeds…”

    hmmmm

    stingmered
    Full Member

    @warfedale Rail arrived today. Let’s just say the box did its job (nearly) and no more. Was in an absolute state when it arrived, holes torn into it all over, top ripped off, side undone. Smaller boxes and bits falling out of the main box as the delivery driver dragged it down the drive. I was dreading what I was going to find inside. Remarkably though, it was’nt bad. A tiny (<5mm) scratch in the down tube, the seat was scuffed (I expect this to be replaced) but other than that, it was fine. Genuinely amazed given how **** the box was. However the biggest frustration is that the keys for the battery were missing. ☹️. Where were your keys on arrival? I’m assuming in a bag with the Trek info…. Evans looking into it, and not the end of the world but would be handy to have for trips away.

    IMG_6199IMG_6200

    weeksy
    Full Member

    I don’t blame Evans for that but how couriers get away with that is beyond me

    stingmered
    Full Member

    Evans partly to blame: the box it arrived in was made up of two boxes taped together and had predictably not held up well. The delivery guy at least marked it as ‘box damaged’.

    richardthird
    Full Member

    Excellent PSA!  Really impressed with my EPS mid and lows.  

    Wharfedale
    Free Member

    @stingmered glad yours was in better condition than mine. My box in fairness was 99% intact, no big rips etc. I still think mine had been damaged in the warehouse being there was thick pipe lagging over the top tube.

    My keys were fastened to the handlebars with an elastic band. They are Abus keys. There was a tag that allowed you to order replacements. Maybe have a look and see if there is a number on the lock and speak to Abus. You can build a decent case being you have the bike and a receipt.

    My Rail has now been collected and I’m waiting on a refund. I managed to get a good deal on a Levo alloy comp from Evans, albeit at another £1000 over the Rail. This time I’ve gone for the collect from store option. I’m told the bikes go direct to the shop as they come from the distributor. Fingers crossed this one is right.

    Simon
    Full Member

    i ordered some shoes, status has been “waiting for courier collection” for a week now. Contacted Evans this morning via chat and was told that my order was in store ready for collection. A minute later I received a ready for collection email.

    I now have a trip into Keighley to look forward to 😱

    tthew
    Full Member

     This time I’ve gone for the collect from store option. I’m told the bikes go direct to the shop as they come from the distributor.

    I think you were told right. I went to collect my Diverge yesterday and asked for a box so I could ship the old one. The boxes they had were the enormous type where the bike arrives pretty much fully assembled. Shop had done the final fettling and PDI. 

    Well, apart from all the immediate stuff I did on it that evening, NBD pics to follow later. Been a great PSA this, nearly a grand off the RRP! 

    stingmered
    Full Member

    My keys were fastened to the handlebars with an elastic band. They are Abus keys. There was a tag that allowed you to order replacements.

    Yeah, none of that. The key/lock code is apparently written on the lock but of course you need to remove the battery first. However, I’ve since realised that the lock is part of Bosch’s supply, not Trek’s, and in the little Bosch booklet included it’s got all the codes/serial numbers listed for the motor, battery etc… inc the key number! BONUS!

    So, I’ll order a key myself as the chances of Evans sorting out it efficiently and competently are approaching zero. However, they still owe me two keys and a new saddle!


    @wharfedale
    – glad you got sorted out with a new ride. It’s a shame it cost you more. Only been out on the Rail once but it was an absolute hoot!

    walowiz
    Full Member

    Thanks for the PSA, three pairs of five tens ordered last week, that I really didn’t need, but 3 for £120 is a bargain. The trail cross shoes are nice. Mine all turned up in the post a few days after ordering.

    mrchrist
    Full Member

    Kids five 10s and a Hip pack for me. Thanks OP. 

    weeksy
    Full Member

    Still never got my 510s…. Multiple emails to Evans

    “due to a computer error we can’t sell/pick them and don’t know if we ever will, i think it’s best to cancel”

    Was their reply… so they got cancelled.

    sharkattack
    Full Member

    2 weeks later… No contact at all from Evans apart from sales spam. I dropped into the shop and they had one pair of shoes sitting on the shelf. I had to call customer services to find out where the other ones where. Mistakenly delivered to the wrong shop and there’s nothing they can do about it but cancel and re-order.

    At this point the excitement is over so I’ll make do with the new Trailcross Mids and accept a refund for the Freeriders.

    It’s a shambles!

    The nice woman on the phone did give me a £15 voucher so I went straight back to the shop and bought a half price Fox helmet for £25. Cheapest lid I’ve ever had.

    branes
    Full Member

    Hmmm. Well I have some 44.7 Freeriders stalled somewhere in the system and a pair of 44s to send back.

    Not feeling confident about the return…anyone want these https://www.evanscycles.com/brand/five-ten/freerider-eps-mountain-bike-shoes-140149#colcode=14014903 for £52 before I enter the return lottery?

    joebristol
    Full Member

    On the flip side my Impact Pro Sam Hills arrived fine. They are big chunky beasts vs my old freerider pros but they seemed comfy on the weekend and they gripped to the pedals like poo to carpet. 

    Reckon they’re going to run fairly hot so ideal timing now going into autumn / winter. Might clean up my old freerider pros and keep them for next summer. They’ve seen better days but in dry weather they should be ok still.

    bigdaddy
    Full Member

    Well I got my 5tens with no problem, feeling lucky after those stories!

    mashr
    Full Member

    Reckon they’re going to run fairly hot so ideal timing now going into autumn / winter

    That bulk is a double edged sword. Yes it can act as insulation, but they also work like massive sponges and are a pain to dry out. They’ll be grippy regardless though

    johnx2
    Free Member

    No freeriders for me. How do you cancel? (I’m low on bandwidth right now)

    weeksy
    Full Member

    email for me through website.

    sharkattack
    Full Member

    No freeriders for me. How do you cancel? (I’m low on bandwidth right now)

    I just phoned them and they did it in minutes. Also got a £15 voucher for my trouble which you won’t get if you cancel by email.

    weeksy
    Full Member

    not much use if you can’t spend it 😉

    Speshpaul
    Full Member

    I’ve got a pair of size 10 freerider pros in white I’m about to send back if anyone wants them.

    roger_mellie
    Full Member

    Apparently there is “an internal allocation error” for my Five Tens order “which is causing a delay in items getting despatched“.  🤨

    Seeing as I’m not “happy to wait to see if things start move”  I’ve cancelled my order. I’ll not be bothering with Evans again, but appreciate the OP taking the time to post the PSA.

    Tracey
    Full Member

    Ive just got back from holiday and have had one pair delivered and one not. Had the same email about the problem

    Unfortunately, there is an ongoing issue with the 5.10 products which is preventing the processing stage.
     
    To confirm, the product is in stock however due to a technical issue currently under investigation with our IT team the product has been allocated to an invalid warehouse where this is not applicable to be picked and processed by our team and therefore causing a significant delay with your order.
     
    On this occasion, whilst the team are attempting to diagnose and repair the issue we are unable to provide an ETA on this order and therefore my recommendation would be to proceed with a cancellation.
     
    I apologise for the inconvenience this must be causing you.
     
    Please kindly let me know how you wish to proceed

    I’m in no rush for the second pair so I’ve asked what happens if i don’t cancel and have been told they should be sent out once the computer error has been sorted so I’m going to wait and see.

    weeksy
    Full Member

    They told me “we have no idea when that may be”… LOL. Hence me cancelling.

    StuE
    Free Member

    My Trailcross cl pros arrived a couple of days after I ordered them, first ride in them today and very impressed with the fit and comfort 

    hijodeputa
    Free Member

    Had the delay and same emails from evans with the freerider part of my order. Hung on because I was in no hurry and they’re nearly free! Just had an email confirming they’re on their way so they must be clearing the backlog. 

    pobaker
    Free Member

    No shipping mail for my stumpjumper evo, but came home yesterday afternoon and it was on the doorstep and had been since 10am! Good job I live in a quiet / safe area!

    noeffsgiven
    Free Member

    That should definitely be against policy or even made illegal to do that, absolutely ridiculous.
    Evans really have a problem with delivery communication. Lucky it was still there on the doorstep, and also not bucketing it down this time of year.

    Hadn’t chased the third part of my order (standard Freeriders), got an email today saying despatched 👍

    Wharfedale
    Free Member

    Dented Trek rail returned and refund in progress. Specialized levo alloy comp collected from the Keighley store on Wednesday. Got to hand it to the team at Keighley, couldn’t have been any more helpful. Bike is in perfect condition this time. Last time I mail order a bike for home delivery.

    5.10s delivered 5 days after ordering.

    weeksy
    Full Member

    Keep us posted if your Freeriders arrive please guys. I’ll order again if needed, but only if i’m likely to get them.

    silentgrunt
    Full Member

    Ordered on the 27th Sept – still processing! Complete shambles….. In no rush to get them but worried i’ll simply forget if this drags on much longer! Sounds promising about others getting theirs so will hold fire another few days

    Ordered on the 27th Sept – still processing! Complete shambles….. In no rush to get them but worried i’ll simply forget if this drags on much longer! Sounds promising about others getting theirs so will hold fire another few days

    Ordered these on 27th (Trailcross and some shorts came almost straight away). These are now out for delivery with Evri

    1626186408-22046500

    hijodeputa
    Free Member

    Just had the email my freeriders have arrived. If they’re still in stock, reckon you’ll be safe to order 

    davidmoyesismydad
    Free Member

    Fi e ten pro ordered last Monday arrived Friday

    Please note on couriers signature for bikes signing as boxed damaged etc does absolutely nothing, as soon as a signature is in the box regardless if its your name Mickley mouse or says damaged its a signature to say you’ve sig ed for it .

    Couriers will often say I’ve marked it as damaged just so they can get away onto the next job knowing uts a signature

    The likes of tnt etc will not process a claim if there’s a signature

    The best thing to do if you suspect damage is not sign and refuse delivery

    vinnyeh
    Full Member

    Has the 20% clearance code stopped working- was after some Trailcross Pro’s but the code has no effect.

    Tracey
    Full Member

    It had an end date which has now finished

    Can’t beat that for £36. Will be getting saved for next summer though20231014_173425

    johnx2
    Free Member

    ^^^that’s what I got. Finally came today so glad I didn’t cancel. Or go to Keighley 😬

Viewing 40 posts - 121 through 160 (of 166 total)

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