I hope you rarely try humour

Oh I feel bad now.

I doubt they’ll be honoured but I’ll donate the difference if it is.

^^^equally feel bad now, thankfully did just place the one order 🙁

I had an order in teh basket for a tent last night before the site crashed. They emailed me this morning and said I could still proceed so I did. £110 hiking tent reduced to £99 and the £40 off. Result.

Well the code was “cashforkids40” but was it actually related to charity?

If it was I’d happily cancel the sale or make a donation to ease my conscious…

Got a load of stuff, Mule, waterproof jacket, cycling shorts, walking boots, gear cables, mtb shorts.

£40 off was nice.

Order confirmed this morning

Order prev in fraud screening apparently, now got order confirmation and approx delivery date.
donation to cashfor kids being sorted for when it arrives!

How would this work then? The charity auction the 40 quid off voucher and the highest bidder gets sent the code?

My guess would be it is a code sent to recipients of the charity. Probably cut short so little johnny can’t go camping making his hard up dad feel really bad.

Or maybe nothing of the sort

I read it as free cash for 40 year old kids.. I’m nearly in that group so just helped myself.
Thanks op if my chain, cleats and tubes turn up.

have you just ordered now could nine? does it still work?

True, it may be nothing to do with the charity, but a bit of altruism will make those bargains feel even better. 🙂

I’ll spare a thought for the children as my Pro4’s give me 25% more grip in wet corners.

Just got my “dear John” mail from Decathlon, apparently ‘supply issues’….. 🙄 😉 wonder how many more mails will go out in the next few minutes… £5 voucher though 😐

Thank you for placing your order with decathlon.co.uk.

We regret to inform you that we are currently experiencing a supply problem regarding products within your order.

As we cannot guarantee that we will be able to fulfil your order within a satisfactory time frame – we therefore have had to cancel your order.

Please accept our apologies for any inconvenience caused. We appreciate your patience and understanding and would like to offer you a £5 discount voucher for any order you place at decathlon.co.uk. You will receive the voucher shortly by email.

If you wish to be informed about the stock availability of these products, please click on the orange button “Inform me by email as soon as product is available”.

Reminder: The total amount of your online order will be credited to your bank account within the next seven business days depending on your bank. If you have paid fully or partly by Giftcard or eVoucher you will be refunded through a promotional code or Decathlon Loyalty card points.

Thank you for your loyalty and see you soon at decathlon.co.uk.

Yours sportingly,
The Customer Loyalty Team

My order says shipping in progress but no shipping date yet. I will wait and see…

At least I’ll get three £5 vouchers then, add that to my ‘investment’ of about £16 from my soon to be refunded paypal balance and I’ll get some stuff for cheaps

I just got an email saying that “some kids from the Shirley Estate near the back of Decathlon, Southampton, have now had to resort to playing ‘dodge the dealer’ and wearing Woolworth’s Plimsolls instead of having fun with some pop-up tennis courts and a fold-away basketball net, just because the majority of their vouchers were used on unnecessary mid to top range cycling goodies and middle-class aspirational tents”.

Or something like that.

DrP

Woolworths Plimsolls did me no harm…. 8)

wearing Woolworth’s Plimsolls

Can’t be that hard up if the little bastards have a time machine.

what did you order?

you should email back and say that you are happy to wait on the delivery since you are already in contract with them to supply the item.

you should email back and say that you are happy to wait on the delivery since you are already in contract with them to supply the item.

Here we go…

Just accept we all knew we were taking the piss, and Decathalon would be well within their rights to email us all calling us cheeky ****s. It’s over man. Let it go.

[video]https://www.youtube.com/watch?v=dsx2vdn7gpY[/video]

Anyway, I got this version. Strangely, from David with no surname. Bit informal 😀

according to their T&C’s

“Generation of an order confirmation e-mail means that Decathlon.co.uk has accepted your order, which will then form the sales contract between the Parties”

that’s a legally binding statement.

not our fault they **** up lol

I am very sorry for the cancellation of your order.

The voucher used was created for a competition for one-person to win £40 to spend towards their trainers in the Great North Run and linked with CashforKids.

This voucher was intended for a single use as the competition prize and was not available for usage by others. We certainly did not intend this one off voucher prize to be used by our entire customer base and did not make it available ourselves other than to the competition winner. As such I hope that you will understand that we cannot complete orders made using the incorrect application of the competition voucher code.

You will be refunded within the next seven business days depending on your bank.

We very much apologise for any inconvenience caused.

?David
Commercial Director?

I read Jamie’s post, thought I’d got away with it.
Then got the e-mail. Doh.
I didn’t even take the piss that much. Well £65 jacket for £29 posted. 😈
Off to go outdoors for a new jacket then. 😀

Same email here…..it was worth a shot!

Can’t believe people are moaning about them not getting their order. As above, you were being cheeky, shut your whinging

Hope his trainers fit .Hillarious-just one eejit!

its my boy that’s upset as the cassette was for him lol

Ah well…keeping people in a job writing emails, so its not all bad 😉

It’s not our fault their system is rubbish, and the charity would have got some money from me, and from others from here.

So now its all blown over whats the end result? Decathlon now have hundreds, maybe thousands of new accounts opened and email addresses to aim at, hmm.

Only joking, just being overly cynical.

Stairway denied!

Did Decathlon actually invite any of you to use a voucher that could essentially give away their stock for free?

Won’t be ordering anything from them again… Now just got a couple of accounts to delete.. 🙄

Won’t be ordering anything from them again… Now just got a couple of accounts to delete..

That’ll teach ’em!

Toys out of pram

Own goal giving out a discount code as prize.
They obviously trust the general public not to pass it round. 😀

Toys out of pram

Just because you missed it!

Toys out of pram

You see it all the time on HDUK. The inexplicable rage when an order placed, using a voucher never intended for the recipient, gets cancelled.

You think STW has a lot of armchair lawyers. I guarantee you, the poor bastards at Decathlon CS department, will be getting inundated with copy and pastes of their T&Cs.