- Problems for KS Pure Racing owners
Contacted them regarding my broken/faulty lever and got this… was about to buy another KS drop post the other day as well. Think i will go for a joplin!
KS End of Distribution Announcement.
With regret we announce Pure Racing will cease being the exclusive distributor and service centre for all KS products as of – 19/02/13.
Despite a long relationship, having nurtured the KS height adjustable seatpost brand to one of the most popular in the UK during our tenure we are now parting company.
KS continued attempts to avoid paying for work done in upholding their “2 year manufacturer’s warranty”, we have had to absorb large losses on their behalf which is unacceptable. While this dispute continued KS restricted deliveries and spares preventing Pure Racing from offering the support we expect for our customers, it has been decided that it is time to go our own ways.
We apologise for any customers who have been left with backorders unfulfilled as KS refused to offer any delivery dates for future deliveries for the past few weeks.
Unfortunately we can only offer basic servicing for the transition period, as KS have restricted spares supply and failed to honour work done previously and is unlikely to pay for any future work. All warranty work will need to be forwarded to other service centres in Europe, until a new UK service centre is opened.
What happens now?
If you have any complaints, queries or requests please forward them to KS Taiwan or KS USA:
Until KS sets up a new service centre/distributor in the UK we recommend forwarding any manufacturers warranty or service requests to other European distributors which can be found on:
Items returned to ourselves for warranty or service will be returned immediately.Posted 5 years agohonourablegeorgeMember
col569 – Member
joplins seem to go much cheaper than reverbs. Maybe there is reasoning for this!
Joplins are the bottom of the pile, reliability wise.
My Reverb has been spot on, has a KS900 before that which gave me no troubles at all, and is still in service on a mete’s bike. Every Joplin I’ve ever seen has failed.Posted 5 years ago
I just contacted Superstar about a defective KS Lev and they have told me to send it back to them saying:
‘we need to have any faulty items returned for inspection under warranty’
‘If your item is found to be faulty under our warranty policy we are happy to refund postage costs please see our T+Cs for full details’
fingers crossedPosted 4 years ago
Jungle got back to me apologised for the problem and said:
‘We can do that work for you. Please just send the post back to us here with a covering note to explain the problem. We will then inspect the post and get back to you asap and complete any warranty work required’
so far so good!Posted 4 years ago
The post started playing up about a month ago in the Alps dropping became unreliable – sometimes it would go down but mostly you had to get off the bike coax it (defeating the propose of a dropper post). Return to full extension was fine but the action was slow.
Over the weekend the post decide to give up completely and would not go down at all, an hour into the ride it would start to work again but the action was not smooth and post would maybe drop a couple of inches with some off the bike coaxing. It would return to full height but action was off . After stopping for an hour post would again be stuck at full extension. In the end I Changed back to a standard post and QRPosted 4 years agochvckMember
I sent it back on grounds that there was a fair amount of ware visible on the stanchion and when I took it apart there was loads below where you can see. They rejected on the grounds that my seat collar clamp was too tight. I’m willing to accept this could be true and tbh it doesn’t affect the use at all so I’m not hugely bothered.
However, my mate (who hasn’t tried to warranty claim) has the same issue and he torqued up his clamp to the exact specifications in the manual.Posted 4 years ago
Sent the post back to Jungle, same day they got it they fixed it in the post back to me so full marks for service.
It was fixed under warranty, they said ‘it was a simple issue where the internal link cable had slipped’
i’d hope the cable slipping is not somethign that’s going to happen anytime I use the post in the kind of coditions it was made for
Jungle also pointed out – ‘marks inside that are caused by over tightening of the seat clamp’ been using a roadie clamp with a max of 6.5 nm, KS say max is 7 nm this tell me need to be very very careful with the Lev and go for the minimum nm, I’ll try come carbon grip paste
hope this helps someonePosted 4 years ago
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