Post going missing – who to speak to

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  • Post going missing – who to speak to
  • Premier Icon kayak23
    Subscriber

    Yeah, do that. Speak to the depot manager.

    Premier Icon wwaswas
    Subscriber

    send some ‘trial’ letters yourself. You can get proof of postage from any post office but they don’t mark the actual envelope to show it’s been done.

    posted in different places at different times in a variety of envelope shapes.

    see if any go missing and if there’s a pattern, particularly those that look like they may contain birthday/event cards.

    wrightyson
    Member

    Happened to us start of the summer.
    Naughty postie!

    I really got concerned when a solicitors letter came opened. Also had some Alton towers tickets go missing, again easily spottable via the sae.

    The phone number in the link above is pretty painless but you get zero information as to what actually happens. She could not divulge the outcome of the investigation. However out postman changed about 2 weeks after I escalated it all…

    Premier Icon RicB
    Subscriber

    Any posties in the house?

    Moved house a few months ago and we’ve noticed quite a bit of our post is not arriving.

    No real trend – a few anniversary cards, some magazines, some very dull looking professional journals.

    2-3 days a week we get no post, which never happened at our old house.

    I suspect a letter to some centralised cs dept at Royal Mail will achieve precisely nothing. We live 2 miles from the depot so I wondered about calling in. Not to kick off but to try and raise the issue with someone who might be able to look into it

    Any thoughts?

    Premier Icon RicB
    Subscriber

    Thanks all

    Tried that number but the office is closed- will try again tomorrow

    Wwaswas- great idea with the trial letters! I’ll send a few off this week and see what happens

    aP
    Member

    There is a link on the RM website for complaints, its really hard to find, and if I wasn’t waiting on my cad machine to generate some extractions for tomorrow morning I’d try and find it.
    Essentially, it makes no difference whatsoever, but I don’t need to buy 1st class stamps for a while.

    trail_rat
    Member

    Worried now . Mrs tr didnt send her joystick recorded to use.

    Chances of them getting it ……. Worrying

    luke
    Member

    We’ve had loads go missing, a fair bit gets delivered to the wrong address as well and now a fair few coming through in plastic bags saying they have found it’s been tampered.
    Complained to the Post office, local delivery office and online but it’s still happening.

    jekkyl
    Member

    Post going missing – who to speak to

    CountZero
    Member

    Probably being delivered to my place of work by mistake. I handle all the post that comes in, and there is lots of it, so it’s to be expected that there are miss-sorts. Which would be fine, except we regularly get mail addressed to the same places, and when it’s given back to the postie, and taken back to the sorting office, about 100m up the road, it just comes back again. And again. And again. And again. And again. And again. I’ve had the same handful of letters returned seven times before now, despite me writing, in very large letters, ‘please return to the address ON THE ENVELOPE’, and blacking out the fluorescent dot barcodes. I can’t make up my mind whether it’s incompetence, or just taking the piss.

    jon1973
    Member

    Has your son been running errands for the Mafia?

    [video]http://www.youtube.com/watch?v=Fo-C6AatP7g[/video]

    project
    Member

    Got told last week by a postman last week that due to impending sackings/redundancies, theyre playing the game of if the address isnt properly written or typed and doesnt correspond properley to the address on their round its returned to sender as undeliverable.

    They just dont care anymore probably.

    project – Member
    Got told last week by a postman last week that due to impending sackings/redundancies, theyre playing the game of if the address isnt properly written or typed and doesnt correspond properley to the address on their round its returned to sender as undeliverable.

    They just dont care anymore probably.

    Which beggars the question, “Why does anyone give a return address?”
    ASking for it!

    project
    Member

    Which beggars the question, “Why does anyone give a return address?”
    ASking for it!

    So companies who send out crap marketing mail, know if the person is still living at that address same with bank and financial stuff.

    also stuff that isnt delivered or cant be returned to the return addres is sent to Belfast of all places and opened, then re delivered to the person who sent it if they can find an address in the letter.

    mattsccm
    Member

    We have stuff missing. We get a lot of other peoples mail as well, Misread addresses or the odd letter bundled in with ours. I assume that ours goes the same way and isn’t reposted.

    wrightyson
    Member

    Or as in our case the postie was a thieving ****!

    Premier Icon cp
    Subscriber

    Got told last week by a postman last week that due to impending sackings/redundancies, theyre playing the game of if the address isnt properly written or typed and doesnt correspond properley to the address on their round its returned to sender as undeliverable

    wow, that’s a great way of going about keeping your job. numpties.

    aP
    Member

    TBH I think the RM has been so badly managed for so long that its a surprise to me that we get any post at all.

    Premier Icon wwaswas
    Subscriber

    I see New Zealand is switching to 3 day a week deliveries.

    I can’t see there’s much that arrives in the standard post these days that couldn’t wait another day for me to read it, tbh.

    core
    Member

    Speak to someone at the delivery office, but also check your address is recorded correctly on RM website: http://www.royalmail.com/postcode-finder?gear=postcode

    Premier Icon RicB
    Subscriber

    Quick update:

    I spoke to the (extremely helpful) depot manager, who said she’d put our address on some sort of closer vigilance for a few weeks. Also bumped into a postie and he admitted they’d struggled a bit with addresses in our area due to new builds going up.

    Four weeks later the problem seems fixed 🙂

    As a slight aside, it does show how much more productive actually being able to speak to a person is, as opposed to some faceless centralised call centre. Which reminds me; I need to call BT again 🙁

Viewing 21 posts - 1 through 21 (of 21 total)

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