Poor treatment by holiday company – hive mind advice wanted.
Is it just me that thinks they’ve been fair?
Well being fair, its the hotels policy, not the holiday comany’s. However we really wanted to be in one room and went ahead with the booking as we were given the family room. The website shouldn’t have allowed the booking to go through.
And really, whats the difference between a 14 and 15 year old that means he cant share a family room.Posted 4 years agofr0sty125Member
I would have taken the 2 rooms… I think I have been sleeping my own hotel rooms since like the age of 10. TBH unless there are some special circumstances then a 15 year old would probably could do with the space to attend to their ‘needs’. I’m 22 so 15 was only 7 years ago I would have wanted a room to myself for sure.Posted 4 years agodazzMember
mdavids – Member
We can have 2 separate rooms with no guarantee they’ll be together or choose other accomodation.
As far as I can see they’ve tried to put it right, as has already been said, unless there’s a reason for the same room I think you’ve made a mistake, why on earth would you want to stay in the same room as a 15 year old lad & why would he want to spend it in the same room as his parents? My 12 year old daughter has her own room when we go away, albeit it next door & our 12 year old niece comes along so there are 2 of them together, at 15 I wouldn’t have a problem letting her have a room elsewhere in the same hotel.Posted 4 years ago
I would have accepted the two rooms. You could have then assessed the situation once you arrived. If the rooms werent next to each other you could have all bunked in the same room, as I doubt the hotel would have even realised (Although one of you would have ended up on a sofa).Posted 4 years ago
On reflection you are all correct and 2 separates would be better. I’d happily stick him in a room by himself TBH but my partner was insisting on a family room as she didn’t want us at opposite ends of the hotel.
However now the holiday has been cancelled there’s been a change of heart 🙄 and she’s asked me to try and re-book.
We’ve been offered 2 rooms on a late deal package – same hotel, which has turned out to be nearly £400 cheaper than the original holiday. 😀Posted 4 years ago
Booked a package holiday for July back in March through well known holiday company’s website.
2 adults and a 15 year old – automatically given a family room.
Holiday company rings today to inform us that the hotel will not honour the booking – the child must be under 15 for a family room.
We can have 2 separate rooms with no guarantee they’ll be together or choose other accomodation. I ask for a full refund instead which they give me. Apparently the hotel wouldn’t budge on policy.
Now I have a very disappointed family and the hassle of finding another holiday.
So. How pissed off should I be? This was to be our first holiday abroad as we usually stay in u.k. Is this part and parcel of the package holiday experience?Posted 4 years ago
Is it worth taking it further and if so whats the best way of complaining? Twitter, facebook, letter to company? Or just put it down to experience and vow never to use the company again. They wouldn’t even offer me a discount against another of their holidays.
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