With sky at the moment, looking to change at the end of the month. Looking at either BT or plusnet.
Is plusnet as good as it seems? Any info/experience would be grateful.
Household is gaming, streaming(audio & vid).
Thanks

I’ve been with plusnet for years, maybe 16 or so but first it was force9 then plusnet and the couple of times ive called about something theyve been very helpful

Been with them for many years. Aside from the annual sodding-about you have to do to negotiate a new deal (wish someone would just offer a flat rate, reasonable, price without this ‘introductory’ rubbish intended to just trip people up that go out of contract)…then they’re fine.

Only ever had one outage in 8 years, customer service is generally very good but as I’ve realised lately their routers are a bit naff. They’ve also made a monumental cock up with the two accounts I have with them this year, but that’s down to the cocky dickhead that set up the new contracts.

I’ve just switched to their fibre for £5.99 a month and can’t say I notice any difference in speed (speedtests confirm the promised speed), but then it’s just me and three devices that are only used one at a time 🙂

Been with them for nearly five years and I like their customer services as they’re based here in the UK. I speak to their technical support department quite regularly and at one time they kept a ticket open for me because the overhead copper infrastructure is so shite but that’s not their fault directly, that’s BT Openreach, or whatever name the monopoly has decided to try and disguise itself as.

As for their bandwidth and scalability, I couldn’t tell you because we rejoice and have a party when our download speeds get above 1.5Mbps. All ISP’s that have to use the BT infrastructure are in the same boat so Plusnet keep my custom because they’re always jolly nice whilst they organise an engineer to replace another section of copper wire.

Been with them since 512k was fast.
Now on fibre
No complaints at all.

Same as above, been with them for years, any issues have been dealt with very well.

Another satisfied customer here. I went over to them 18 months ago after being with BT forever. Wish I had done it years ago. Saved a fortune and seem to have a more consistently high bandwidth.
No problem streaming ultra HD on Amazon while the kids play on the X-box. You are still reliant on good local infrastructure though. We were on BT fibre before and still are effectively + we are near to the exchange.

first and only supplier. Support has ben good. with them for broadband (fibre, handy for work), telephone and mobiles (4).

All good here.

We switched to John Lewis bbq cou0ke of yrs ago after bt,EE etc. The service is basically plusnet and has been miles better than bt, EE etc. Decent tech support in Yorkshire and very few problems with speeds, bandwidth, etc. We ought to move to plusnet direct I guess as it would be cheaper. The only issue was a week or so of no broadband at the start of the conta4ct due to an admin error that’s put me off changing again.

Been with them about 5 years. Service good, routers crap.

Had bother with the router (5Ghz instability – Plusnet making no progress on resolution) but swapped to a BT one for £25 off ebay with major improvements (i.e. faultless). The service itself is good and the BT Sport App add-on (via AppleTV casting) is a good cheap way of watching Champions League if that’s of interest.

I moved from Sky to Plusnet and lost around 2Mbps in connection speed (around 25%!) This is very noticeable, HD streaming no longer works etc.

That is a localised issue and would depend on how subscribed either companies equipment is in your local cabinet – I have spoken to Plusnet support a few times about it, and whilst they are nice enough on the phone and “run some tests” they basically say there’s nothing they can do as I am still getting over the minimum speed I was promised.

Overall – they are OK, but I’m probably an unusual case as no fibre to be seen here.

The only problem I have is they keep advertising in the Daily Heil and other such shitrags. Service wise they’ve been great

Switched a few months ago. As above, supplied router (a white version of a few generations old BT one) was crap, but took me five minutes to reconfigure a BT Smart Hub with my plusnet account and that works absolutely fine. Customer service was fine for a simple mistake in what product I’d wanted, sorted out straight away and they email you a copy of what they’ve noted on your account, which after previous BT ****wittery was something I appreciated.

I’ve just done the same change from Sky to plusnet. Didn’t bother using the plusnet router so can’t compare them I just know the Sky one was rubbish so swapped away from it.

So far plusnet are a little slower on top end speed but stability seems to be good.

The swap took all of about an hour and my Sky line went down, I swapped in the plusnet details and it came up and started the line management. Can’t argue at that.

Also make sure to keep an eye on your emails if you get one of their offers of a pre-loaded card to spend, you have to register for it and then activate it and all sorts.

I’ve been with Plus net for a few years and until now, in general I’ve been happy with the actual broadband and service. However, they do have major billing issues at the moment and I’m caught up in it having renewed my contract in January. They’ve since been overcharging me by about a third and cannot seem to fix their systems or sort out the problems and refund me and there is no end in sight. If you search around you’ll see their customer service satisfaction rating has taken a massive hit over the past year, mainly due to their accounts screw ups – people like me being continually overcharged or others who are not having their payments taken and then have the service restricted or having debt collectors set upon them.

You’re probably ok as a new customer but I’d warn anyone who is re-contracting to careful consider their options. I won’t be renewing with them again, if it wasn’t for the fact I don’t want to disrupt my currently working broadband and then have to deal with the fallout of an account they apparently can’t close I’d be off already…

i’m paying for daughters BB in Edinburgh via Plusnet. easy to deal with, no issues with the BB so thumbs up from me.

Was with them for years but was always paying over the odds compared to other suppliers. Rang up and agreed a cheaper deal and swap to fibre. Absolutely no change in speed and was tied into a 12 month contract. Rang to say it was no good to me and wanted to leave which they agreed to with no penalty. Turns out I can’t get fibre so should never have been sold it! The n followed weeks of arguing after they billed me for 200 odd quid cancellation. Eventually got sorted but left a nasty taste.
Ended up with Sky which is cheaper but crap!

Aren’t they owned by BT? We used them for about 2 years and the tech support were great. We have many infrastructure issues here, and they both pushed openreach for us, and sorted out their own shonky traffic shaping which was a bit of a recurrent problem. I got to know a couple of their 2nd/3rd line support quite well 😉

We had a BT and a Plusnet line. Performance was the same over both. i.e. rubbish at the end of a long cable from the exchange. Don’t think we had any over-subscription issues tho (not that we’ve have noticed with a mighty 12 meg from two lines).

On Three SIM based broadband now. Spoken to them a couple of times and they aren’t as good as Plusnet. They are a hell of a lot cheaper tho!

We had a BT and a Plusnet line. Performance was the same over both. i.e. rubbish at the end of a long cable from the exchange. Don’t think we had any over-subscription issues tho (not that we’ve have noticed with a mighty 12 meg from two lines).

Did you bond them together for the speed or leave the separate and load balance? What did you use to manage that?

I’m considering doing something similar as I work from home so having a bit more bandwidth would make a big difference!

Sheriff_Fatman‘s post worries me now about my accounts cock-up. I was asked.to give 3 weeks, as it had to go to a specialist team of pixies, and they’d sort them out.

I’ve just had £45 taken out for one account that should have been £5.99. *Sigh*

You’re probably ok as a new customer but I’d warn anyone who is re-contracting to careful consider their options. I won’t be renewing with them again, if it wasn’t for the fact I don’t want to disrupt my currently working broadband and then have to deal with the fallout of an account they apparently can’t close I’d be off already…

I’m up for renewal and just noticed on the portal my next bill is due in May 2019… I’ll check my account to see if they’ve debited the monthly fee but it does seem like billing is knackered at the mo. Will consider options carefully.

Did you bond them together for the speed or leave the separate and load balance? What did you use to manage that?

We bonded them using a local company called VeloComms. I’ve forgotten the service he sold us, but it worked well. It wasn’t cheap tho because it was a capped service of 250gb a month and we blow that (lots of work stuff plus 2 young adults of the streaming generation). The uncapped option was £40 a month or close to, Add in the two lines and the phone service and it was well over £100 for 12 meg.

I did consider two wifi SSIDs with the TV and phones on one and everything else on the other and bin the bonding service. Never got round to it tho.

I’ve been with Plusnet years (since the old days of metronet). No real issues and tech support when needed has been very good.

Been with Plusnet about 6 years.
Has been a positive experience. Stable, fast connection.
Never used their router.
Never had to contact customer service.

BT Sport App add-on (via AppleTV casting)

You know there’s an actual AppleTV BT Sport app nowadays so you don’t have to put up with compression-artifact-tastic casting? Also add-on price is going up from £5 to £10 next month apparently 🙁

Was with them a few years ago before they reduced my connection speed to 5k because ‘unlimited’ apparently didn’t mean unlimited. Pack em in sell’em cheap bus plan, high contention ratios for light users. Also regular server accidents deleted anything stored on their free space and they would purge their forums of dissenting threads. Oh and their routers are not good. I’m not bitter :/