Not a rant, not yet anyway. I’ve not used them before, so I don’t know if this is normal?
On Saturday I bought (or so I thought) an On One Scandal frame in a flash sale on their website. Slight cosmetic damage £125, £140 with next day delivery. Bargain! They debited my account, sent me a confirmation email with an order number and told me a tracking number would be sent shortly. Cue much excitement and credit card action to buy shiny bits to bolt on to it.
No tracking number was sent and in an exchange on the Scandal thread, I discovered the particular frame I had purchased (they were numbered) had also been purchased by akira of this parish. I believe it arrived with him on Monday, as did others purchased in the same flash sale.
No comms from them to let me know the status of my order and a couple of messages to them to ask have (so far) been ignored. I am prepared to cut them a bit of slack. Mistakes happen, it was a bargain, people off sick/WFH etc mean businesses aren’t running as smoothly as in plague free times.
However, they have my money, someone else has the frame I paid for, I have a pile of expensive bits with no frame to put them on. What are the chances they will:
a) let me know what’s happening?
b) send me another frame?