Planet-X and Emails

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  • Planet-X and Emails
  • Jamie
    Member

    Is there a super-secret priority email address, that actually gets you a response within 48hrs? ๐Ÿ˜›

    Premier Icon composite
    Subscriber

    Twitter has got me some pretty quick results in the past.

    Premier Icon righog
    Subscriber

    Try Facebook ?

    Premier Icon scotroutes
    Subscriber

    Don’t you just have to write “his” name 3 times?

    Jamie
    Member

    Twitter has got me some pretty quick results in the past.

    Tried that.

    Try Facebook ?

    Not on that.

    Don’t you just have to write “his” name 3 times?

    [video]http://www.youtube.com/watch?v=9GNhdQRbXhc[/video]

    Dibbs
    Member

    I understand there used to be a thing called a telephone that you could use to speak to a real person if it was important. ๐Ÿ™„

    Premier Icon vinnyeh
    Subscriber

    I understand there used to be a thing called a telephone that you could use to speak to a real person if it was important.

    I like the use of the phrase ‘used to be’. It’s open to debate whether p-x have hung onto their handsets.

    Jamie
    Member

    I understand there used to be a thing called a telephone that you could use to speak to a real person if it was important.

    Used to be? Well that’s no help. I don’t suppose you know what they are using now?

    Premier Icon brant
    Subscriber

    Drop me a line. Address in profile.

    sugdenr
    Member

    ^^ spooky, no-one actually mentioneed ‘his’, let alone 3 times ๐Ÿ˜ฏ

    Premier Icon scotroutes
    Subscriber

    sugdenr wrote:

    ^^ spooky, no-one actually mentioneed ‘his’, let alone 3 times

    You didn’t get Rustys message then?

    sugdenr
    Member

    Good lord no, right over my head. Now that I googled it I still only get one out of 3 ๐Ÿ˜ฅ

    Jamie
    Member

    Thanks for the reply, Brant. Sent you an email.

    I’m guessing you have Google alerts set up for image searches now ๐Ÿ˜€

    porlus
    Member

    Emailed them the other day with a tq on a build they did for me (pompino). Came back to me at mid afternoon next day.

    Jamie
    Member

    Emailed them the other day with a tq on a build they did for me (pompino). Came back to me at mid afternoon next day.

    Maybe different departments have better response times. Strange sales are slower to react than tech dept, but it is what it is.

    Junkyard
    Member

    What is Rustys message?

    * naively expects a real answer*

    Jamie
    Member

    What is Rustys message?

    It’s saying Brant x3 in pictures.

    1 = Brant Direct (Climb)

    2 = Preston Wigasi Brant (Actor)

    3 = Branta Bernicla (Duck)

    * naively expects a real answer*

    8)

    Premier Icon brant
    Subscriber

    1 = Brant Direct (Climb)

    I’m actually named after that.

    Junkyard
    Member

    Makes more sense than my climb dude duck answer

    * humbled*

    FFS if you say his name three times it does happen ๐Ÿ˜ฏ

    mattsccm
    Member

    Nasty evil climb that proved how strong Swatch watches are.
    You are supposed to bridge not grovel though.
    Brant, a good job the parents were climbing just round the corner. Nea?

    porlus
    Member

    Aye that’s possible Jamie. Actually. Sales fobbed me off big time once on a potential sale of an RT 57 frame. Asked em rather cheekily to lob a headset in for nowt. Being Yorkshire and all, i had to try. They came back with a no, price on the website is sale price. I replied with its on your website for 80 quid and i had seen it elsewhere for ยฃ40. Would you like to price match. Still waiting for a reply over one year later. Sales guy canned a ยฃ600 sale for not budging on a cheap headset. Ribble got my money instead.

    Jamie
    Member

    Sales guy canned a ยฃ600 sale for not budging on a cheap headset.

    At the moment somehow has managed to bork the P-X website, option to buy has vanished, so couldn’t buy one if I wanted to.

    * humbled*

    Don’t thank me, thank Jesus. I am merely a his tool.

    Premier Icon mrblobby
    Subscriber

    Is it that XLS? Toying with the idea myself.

    Jamie
    Member

    Is it that XLS?

    Yup. Just trying to decide between the XLS and mainly one other bike.

    Premier Icon righog
    Subscriber

    and mainly one other bike

    Which one ?

    Premier Icon mrblobby
    Subscriber

    Same here, though the shed is already alarmingly full of bikes!

    Which one ?

    For me it’s the Crux Comp Carbon. LBS are doing rather a good deal with the outgoing model ๐Ÿ˜•

    Premier Icon righog
    Subscriber

    righog – Member
    and mainly one other bike
    Which one ?

    Ok, further forum reading revealed all ( or did it ?) ๐Ÿ˜€

    Jamie
    Member

    Amusingly, I got the following email this morning:

    …not even got the reply to the original one yet ๐Ÿ˜€

    Junkyard
    Member

    Its a win for the IT Team then and a fail for the customer service/sales team then

    Sums them up tbh and rather amusing

    Premier Icon wwaswas
    Subscriber

    I’d say it was a fail for the IT team if the automated systems are sending out ‘how did we do?’ emails to people who are already pee’d off about not getting a response to their original enquiry. Feedback is unlikely to be positive…

    Junkyard
    Member

    well they did manage to get a response and I assume it waits a set period of time and then sends the e-mail

    Fair point though it may be better to it x hours after the reply rather than x hours after receipt

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