Phone damaged in transit to purchaser – they want reduced price
I was offered a price for a phone using the O2 recycle service and posted using their packaging.
They are now saying that they have received the phone and that they are gong to offer me a reduced price due to screen damage.
I have no evidence that the phone was in pristine condition before I posted it but if their is any damage it will be have been damaged in transit.
They offered me £47.50 and want to reduce the price to £9.50. Hardly a hill of beans but where do I satnd on this? I used their packaging so surely they should accept some of the responsibility and take it up with Royal Mail, or as I’m posting it would I be expected to take it up with RM as I’m effectively the seller?
Thanks kindlyPosted 3 years ago
How does this sound?
It would seem to me that the phone was damaged in transit whilst contained in the packaging that you provided.
I am disappointed that your carrier has failed to deliver the phone in a good condition and ask that you take it up with them and that you honour the agreement made with me, your new customer.
If you are unable to offer this level of service, please send the phone back to me, however before doing this please email me a photograph of the damage so that any further damage caused in transit can be taken up with the carrier.Posted 3 years agoCougarSubscriber
Whilst there’s many dodgy phone “recycling” companies, it seems unlikely that O2 would scam you.
It’s the sender’s responsibility to ensure that something is packaged “safely and securely for transportation” – ie, if it *is* broken, it’s your fault.
Either way, I think I’d be asking for photographic evidence of the alleged damage in the first instance, with a view to asking for it back if there’s nothing wrong with it.Posted 3 years ago
Apparently its pixellation damage that you can only see against a white background and is generally due to the phone being dropped. They said that they could stretch to £13.
I asked them to post it back as I’d be better off with eBay (although I’ll probably take it to the T Mobile shop).Posted 3 years agoJunkyardMember
it seems unlikely that O2 would scam you
Indeed they are one of those lovely capitalist firms who have your best interests at heart and are absolutely not in business to make as much money as possible from you 😉
I bet they send you some flowers to say sorry for how upset you are.Posted 3 years agojock-muttleyMember
Bloody hell, judging by Drac’s link, they seem to follow a pattern in many cases. Shocked that a company as big as O2 appear to be so shady.
Remember that this probably actually isn’t O2 it will be the cheapest contract bidder, so whist O2 have standards to uphold their sub-contractors will just ignore this.Posted 3 years ago
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