PC world/currys 'Know How'

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  • PC world/currys 'Know How'
  • Slogo
    Member

    Or maybe they don’t know how. Shocking service!

    Anyone had an bad experiences with this service?

    craigxxl
    Member

    Same as Halfords, some good others bad.

    Premier Icon Harry_the_Spider
    Subscriber

    They fixed my laptop after I tried to fix it and made it more broken.

    winston_dog
    Member

    They’re hopeless.

    They have been on more than 3 weeks fixing a cheap netbook for me. I am pretty certain it’s a failed hard drive.

    As a rule I don’t buy from Currys/PCWorld but I was in a hurry. Wish I waited!

    TuckerUK
    Member

    PC World? Aren’t they the company that ‘just came across’ child porn on Gary Glitter’s PC hard drive (i.e. they’ve openly admitted to looking at stuff on your hard drive, could be personal stuff, could be bills/receipts, could be addresses, could be family photos etc).

    the hustler
    Member

    what can i say twice they have ‘lost’ my laptop when in for repair

    john_drummer
    Member

    I put a dell desktop in last week for an upgrade to video card & PSU. Job done within 2 days

    project
    Member

    They got slagged on Watchdog, with Anne Robinson.

    marcus7
    Member

    know bugger all more like, my last experience was taking in the wife’s tab2 which wouldn’t charge( it started to then crapped out) I was pretty sure it was just a duff cable but as it was still in warranty I thought what the hell. all I wanted to do was see if it would charge up from one of the display units and confirm the problem so no big issue I thought. I took it in without the charger ( didn’t see the point) and they said can’t do anything without the charger, they wouldn’t let me plug it into one of their power supplies incase I blew it up!!!!. so I went back in with the charger any said it’s the charger/ cable… no really. so what can you do?? oh you’ll have to talk to Samsung as we don’t carry spares….. well thanks a bunch… I then went across to maplin, ” of course you can test it here sir, yep it just the cable, there you go. I really do dislike currys and generally only go in if they are the cheapest.

    pingu66
    Member

    It amuses me when I go in and they start banging on talking bollocks. Some of them do know stuff but its pretty generic and never really found them helpful even when looking at home cinema never mind pc’s.

    Was at their tech support desk once and there was a lady buying Norton antivirus, when she asked how often it updated the PC world tech said every 6 months.

    ask1974
    Member

    I’m sorry, do we actually expect low paid, inexperienced and poorly trained employees to offer the sort of service you would expect from well paid, well trained and experienced staff? It’s not just PC World and Currys it’s pretty much all large, technology based chains. Computing is the worst serviced of all retail products as there’s bog all margin in the equipment and anyone with a degree of aptitude is snapped up by the business sector.

    Whilst far from perfect the only decent backup I’ve ever had is from Apple stores yet I’m sure lots of you have had horrorific experiences there as well! You’d think there would be a market opportunity but everyone’s so tight they wouldn’t pay for it. Catch 22.

    The problem expends to hardware as well. I’ve been selling technology for 20 years and it always amuses me how everyone expects to buy at rock bottom prices and maintain high quality features and engineering. There are some really good examples of how our consumer society drives down product quality as we demand ever cheaper pricing. Look at the VCR, for ten years it was a well built device that would stand up to a fair bit if wear and tear – by the time it was replaced by the DVD player they cost virtually nothing and we’re so poorly built the failure rate was almost double digit. If you had one last three years you were lucky. It’s happening to Blu-Ray players and TVs right now.

    _tom_
    Member

    On a similar note I find it pretty terrible the ways that salesmen in Currys, Comet etc try to sell you £100 HDMI leads by blatantly lying, not sure how they get away with it really. When we bought our telly the guy tried to tell us that the picture would be blocky, distorted and blurry without the Monster HDMI lead and power conditioner 😆

    ask1974
    Member

    not sure how they get away with it really

    Because this is what they are told and they don’t have the knowledge or experience to disprove it. Although your case was blatant lying as anyone would know this not to be true I would expect most of their staff actually believe expensive cables are better. When I got into the industry I was hood winked into this with analogue cables (speaker wire, interconnects etc) – what was even more weird was I was certain I could ‘hear’ the improvements as well. The brain plays interesting tricks when it is expecting a result.

    Fact is the margins in cables are very good. TVs and source not so.

    Slogo
    Member

    Hmmmmm really wish I didn’t buy it from there now.

    So took the macbook in 2 weeks ago, After i phoned to ask if I could collect it. (a week after I dropped it off,) the delivery company didn’t pick it up. So had to wait till today. Went in and it’s not there. God I hope it’s sorted tomorrow or someone’s going to hit the fan! Probably the spotty nosed **** manager! Or stick shit to those shitty days on heaters!

    I’ve was offered £25 last week think that’s a piss take. So who do I complain to? The management is shit!Going to go mental tomorrow at he **** ****!

    Premier Icon Drac
    Subscriber

    Should have took your Mabook to Apple it’s one of the big advantages of owning Apple products that you can approach someone in person.

    Slogo
    Member

    But I would of had to of paid alot more money plus it’s out of warranty. It was £12 a month so I’ve done well. 🙄

    I just had my iphone replaced free of charge by apple last week in London. Very good service.

    Premier Icon Drac
    Subscriber

    A bit of sweet talking may have helped as they do sometimes repair out of warranty plus if they said no you can go elsewhere.

    Slogo
    Member

    It was water damage! 😥

    ask1974
    Member

    You can still take it to Apple, they just charge for the service as you would expect. Water damage? with electronics, good luck. If it was me I’d write it off and claim on home contents insurance.

    Premier Icon Drac
    Subscriber

    Ah that happened to mine but house insurance paid for the repair and used a very good repairers, no need to write it off.

    pingu66
    Member

    I’m sorry, do we actually expect low paid, inexperienced and poorly trained employees to offer the sort of service you would expect from well paid, well trained and experienced staff?

    Yes, if a company advertises that service, pretty sure its illegal to advertise a service you are incapable of delivering in this country. Even if you didn’t expect the same level of service it would be fair to expect a certain level of competency.

    ask1974
    Member

    Yes, if a company advertises that service, pretty sure its illegal to advertise a service you are incapable of delivering in this country. Even if you didn’t expect the same level of service it would be fair to expect a certain level of competency.

    Really? OK, the legality as you say it is probably the case but service level and competency are the same thing. If a company offers one the other will be easy to deliver. Big business is not about competency it’s about money and the larger the business the more expensive the operating costs. Any company selling in bulk to the mass market via bricks and mortar retail has zero interest in highly trained, expensive staff. The customer on the whole doesn’t need it and isn’t spending enough to warrant it, much easier to piss off the small percentage who have problems.

    When it comes to computers I think the safest place to buy is Apple, other than them I’m not aware of any other decent reseller. AV (my industry) is a little different as there are some very good places to buy, like us, but we are not exactly cheap and you need to be spending an awful lot. We (and others like us) offer a pretty complete pre, during and after sales service. You will not get that from the high street. No way.

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