- Paul's cycles – any one use them? Are they ok to deal with?
I bought a bike from them a few years ago.
Arrived well packaged as you’d expect, the usual mostly built up and simple to finish and get riding.
I had an issue with the rear wheel which I had to return to get sorted which was simple and painless, I’d say the guy o the phone wasn’t the most helpful or polite but gave me all the info I needed to get me back riding as quickly as possible.
For the prices the sell for I’d recommend/use them in the future.Posted 4 years agomtbtomoMember
Yep, I’ve had two or three bikes from them, no issues.
Don’t really know what kind of service you get – other than buy bike online, bike turns up in a box a few days later and you have to put the pedals on and sort the handlebars etc.
When I ordered, they wouldn’t deliver anywhere but the cardholder address, but that was the only slight issue if there were any.
I’d buy from them again in an instant if they had what I was after.Posted 4 years agogazza100Member
Bought my cannondale synapse from them last year. Helpful over the phone too and despite telling them my height / inside leg length they were pretty non committal as to what size and suggested I go to a dealer near where I live to make sure I get the correct size. They could’ve sold me something just to move stock but didn’t.
I’ve noticed that the paint on the top of the fork has bubbled slightly so I’ll need to call them and find out what they think about that. It’s still within the years warranty but my concern is whether it’s a problem with carbon or the paint. Will phone today and hopefully my experience of dealing with them will remain positive.Posted 4 years agostu170Subscriber
I got mine from them. Went in to try for size. They stuck some pedals on and let me try it round the estate. Few weeks later when out around thetford, the guy who sold me it stopped me and asked how everything was and adjusted the gearing to take up some cable stretch. Something I was happy to do when I got home to be honest. But never the less he still sorted it on the trailPosted 4 years agocannondalekingMember
I got my anthem x3 from them 3 moths ago my only gripe was they were not willing to go too the warehouse to get a cannondale flash 29er for me and I needed a bike that day other than that there great if you go in store they will give you honest no bull truth and don’t try in anyway too flannel you hence why I walked out with the anthem instead of saving my cash. I might add they were busy at the time so asking them too drive the 45 min round trip to there main ware house was pushing it a bit on my end 😳Posted 4 years agozilog6128Subscriber
I bought a Synapse hi-mod off them (old model), they only had one left (in my size) at a massive discount that brought it down to planet-x/ribble money so I thought why not! It turned up when it was supposed to, packaged well, no complaints. Would use them again.Posted 4 years agocr500domSubscriber
They are about 9 miles away from me and I`ve brought a bike from them in the past with no problems.
Helpful in the shop, but they are crazy busy most of the time.
I wanted to see a few bikes for the Mrs, and they didn’t want to get a load out and ready, which I was a little put out by……. and then I went over there and understood why !!
Their unit is quite literally packed to the rafters with bikes, and that’s the retail unit.
So for them to get 3 or 4 bikes over, unpacked and set up for a possible sale of 1 bike, was a lot of hassle, when they are shifting as much stock as they do.
Effectively, do your homework, decide what you want and order if they have it.
Don’t expect the same level of 1 to 1 service as the LBS, that’s not what they are about.
I am a happy customer, and if they had what I wanted I would happily use them again.Posted 4 years ago
One of my mates I ride with has known all the guys there for donkeys years, they have been around a long time and are normally the first port of call for a lot of people locally who are looking for bikes
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