Osprey after-sales service…
Awesome. My next bike bag will be from Osprey. I’m really impressed with my Osprey rucksack I use for commuting.
Camelbak basically turned around and said ‘***k off’ when I wanted some help for my 18 month old bag that fell apart. So much for their ‘got your bak’ warranty.Posted 4 years agoKingofBiscuitsMember
Totally agree. Very impressive after sales service.
I have a two year old Raptor 14, which I’ve been massively impressed with. A zip pull broke. I emailed them about it. They sent me out 4 replacements which arrived the next day.
A few weeks later I wrote back to them informing them my bite valve was leaking. They told me they are available to buy in the shops but sent me one anyway. Again, arrived the next day.
Awesome pack. Awesome service. I’ll be looking to buy another Raptor (especially now the tool pack is in the base) at some point this year.Posted 4 years agotonydMember
No idea what model but I have a couple of Osprey packs, one daypack and another for the bike, and cannot fault them for design or durability.
Customer service is great too. I ripped my bike pack coming off the bike and mailed them to see if they sold repair patches. They asked me what colour it is and sent me a big patch FOC. It probably cost them little or nothing but I’ll buy another of their packs because of that (and the fact I think they’re very good).Posted 4 years agomarkrtwMember
I have the latest 2013 Raptor 14 and cannot fault it. Magnet works for me and I’ve had no problems. I got it from Go Outdoors as they have a price match + 10% policy, so I got them to match the cheapest I could find on-line at the time (Tredz, who were £59.99 – I had originally bought one from Tredz, but they could not supply it for 2 months), so it came to about £54. Bargain tastic!Posted 4 years agojamesoSubscriber
good to hear .. total opposite of my experience, was told to do one with a 10mth old bladder that leaked through the fabric somehow (
This must be a different Osprey, they more or less said “so **** what” when my gf’s osprey bladder started leaking after 6 months of light use.
same as this ..Posted 4 years agodan1980Member
I think Osprey recently got rid of the people what used to handle their after sales service, and started doing it themselves.
The lot I had to deal with (who also dealt with Mountain Hardware stuff at the time) were a proper shower, and I’ve not bought anything Osprey MHW since. I might try Osprey again going by these comments.Posted 4 years ago
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