Orange PAYG – Not giving us 15% VAT!
I just had a text from Orange saying that when we top up £10 from 11th February, instead of getting the 15% VAT rate, we will get 17.5% and £1 towards an ‘Orange Phone Fund”. Isn’t this illegal? And what gives them the right to make these changes without asking what the customer wants?
If it goes through I’ll be leaving Orange, after 12 years.Posted 9 years agotitaniumtitMember
I’m sick of orange, they text you one a month to tell you that if you top up beyond a certain amount then you’ll get 50% extra credit ontop of what you have spent.
But when it comes down to it, they forget to add your bonus credit!
Leave them, If it wasn’t for the fact, my emergency phone was on orange pay as you go.Posted 9 years ago
I’ve got a bit of credit to use up yet (let’s hope there’s an emergency, soonnnnnnn).MarkSubscriber
If you get an invoice that shows the VAT at 17.5% then that would be illegal as the VAT rate is 15% and NOT 17.5%. The VAT rate is a government controlled figure. It’s not anything that any company can arbitrarily set for themselves.
Some companies will run sales that state ‘We pay your VAT’. That’s not exactly true although the price you pay is ‘as if’ they had paid your VAT. In reality all they are doing is reducing the price by 17.5% or 15% as it is now. 15% of what you finally hand over at the till will still be VAT that has to be passed on the government.
In short whatever it is that they say won’t change their legal obligation to add the correct rate of VAT to the final price you pay. I suspect they have just played around with the numbers to make it ‘feel’ like you are paying 17.5% VAT while they make a donation or whatever. The reality will be different on the paperwork I suspect.Posted 9 years ago
There aren’t paper bills or invoices/receipts as such as I always top up digitally, so I guess there’s no check there. Never mind, I’m not staying with them. Now to see how easy it is to get the PAC code…I guess I’ll have to speak to 3 people or more for this mission!
It’s a matter of customer service, and I don’t think they have done me a good service with this move at all.Posted 9 years ago
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