So I ordered my new carbon 456 at 5pm last Wednesday. 12pm the next day my order changes to ‘ready to ship’. It then didnt go until Friday meaning I didn’t have it for the weekend. A small annoyance but its just the beginning.
The package arrives and I dive in to be met with my ‘gloss black’ frame.
Instant disappointment. Definitely not what I call gloss black. Digging deeper I find my dropouts but no bolts. And none with the frame either. So an email goes to OnOne who post out the bolts and ask for pics of the frame.
Pics sent that night I await a response. And dig deeper to find my decals – nicely covered in parcel tape from the protective cardboard they helpfully taped them in. So another email is sent.
I finally get a response today saying they are sending out more decals and that I was confusing a poor finish on the frame with ‘the natural fibre construction’. Now maybe I’m a bit dim but last time I checked gloss black and clear laquered bare carbon were not the same thing and I would worry if the fibre was visible through a layer of black paint!!
I point this out to be told they would mention it the people that do the web content!!! Oh and that I was welcome to return it if I want happy. Although going by their website they don’t have any others so I’m pretty well stuck.
I did remember about the paint seconds so questioned if this might be one of them? It would appear not.
Maybe I’m just getting worked up because its late and I still can’t ride my new bike but I think I’m done buying from them if this is the best they can do.
I ordered a Ti 456 last Saturday. Website stated 2 left in stock. Got an email yesterday to say they couldn’t find the frame in the warehouse!!!!????!!!!????!!!!!, they didn’t know when they would be having any more in?????? and did I want a carbon 456 instead. Now if I’d wanted a carbon frame I would have bloody well ordered one wouldn’t I.
I wouldn’t be so pissed off but they did exactly the same thing when I ordered my Inbred late last year.
The prices may be good but their inventory/warehouse and customer service is utterly fugging shocking. Needless to say they lost an £800 order and I won’t be buying from them again until they pull their collective fingers out of their collective arses and sort it out.
I tried to order a Pomp in white with some upgrades, got through to the final payment stage twice, then I am notified items I have selected ( and listed as in stock) are not available(??. In the end I bought a Genesis Croix De Fer. Walked into a shop and got it there and then , weird eh?
At the end of the day, I’m still going to ride it. Once I’ve thrown it down a few trails the finish doesnt matter to me. Its more the general lack of attention they seem to give things. The missing bolts issue isnt the first time I’ve read about this – the decals were just stupidly packaged from the start – the dispatch time doesnt match what they state (orders before 3pm dispatched same day) – and the frame finish isnt described accurately on their website.
It simply doesnt give me any faith that if I ordered something from them again it would be right so I would rather go elsewhere.
I’ve never had a problem with them and i love my C456! don’t get the ugly tag but then i’ve always liked things that are a bit diferent 🙂
They bent over backwards to help me when i ordered mine as well, i got the black and red one though so it doesn’t have the same finish as yours pictured.
Same finish as my 2008 Carbon Zaskar Team, that claimed to be matt carbon, and looked nothing like the pictures on the GT website. Still, I snapped that mofo and got my money back, have at thee badly finished frame!
I agree that finish doesn’t look very good quality. I too would be a bit peeved.
Personally, I think the 456 carbon is a great looking frame, when done with the right paintjob. Some of the limited edition ones with the underside of the down tube painted red/orange/green look great IMO. I have a green one, and think it looks really good.
Conversely my Ti456 turned up almost before I ordered it and had an additional 25% off… and the XTR pedals I ordered on Monday have just turned up today and are amazing.
The funny thing really is that that’s how carbon really looks – people just think that the classic cosmetic top layer of carbon weave is how it *should* look despite it simply adding weight.
Si – they’ve just turned up and I’m at work… but yep they’re the new ‘trail’ ones. Look awesome, probably won’t get out on them until tomorrow night or the weekend though 🙁
I had the same thing, with the bolts- then it turned out that they were switching designs and had none available. Old design use chainring bolts, seems to have caused them some sort of gigantic picking problem when they swapped over.
clubber – Member
The funny thing really is that that’s how carbon really looks – people just think that the classic cosmetic top layer of carbon weave is how it *should* look despite it simply adding weight.
Absolutely spot on. Most carbon with a pretty finish is basically wallpapered to give it the classic weave effect, but it just adds weight. People calling it “bad finishing” or “poor QC” are just showing their ignorance.
On the other hand, On One should probably be clearer about how it looks, call it “naked carbon” or something and have a decent pic, rather than “gloss black” which could make you expect a painted black frame.