On-One dirty disco frame breakage – what are On One like for warrantys?
I hope you follow this up, they shouldn’t be allowed to get away with treating you like a prick.
I was seriously considering the codeine 29 as my next bike, i’ll be looking elsewhere after reading their roulette style approach to customer service.
Surely business 101 is “a good reputation is hard to achieve, easily tarnished” . Word of mouth from peers is priceless. I don’t understand a company that would take such a flippant stance.Posted 1 year agopetecMember
Have to confess I agree with dumbbot and bregante; after my own experience I would think twice about buying PX.
Only if you assume you’ll get nothing back, and I wouldn’t touch one of their carbon bikes with a bargepole. Just not worth it.
Steel/Alu/Ti – possibly. Especially if they were made by a reputable
Edited to add – yeah, hope you get it sorted. Never a nice situation when people don’t honour their side of the deal.Posted 1 year agoMary HingeMember
I can only echo that they won’t be seeing any of my money again.
I have some 150 mile old carbon wheels that are scrap and they didn’t want to know.
NB I have some 4+ year old PX alloy wheels which have been faultless so I’m not hard on kit.
In years gone by they were fine, even surprisingly good value for money, but I think since they had a new CEO or whatever they are turnover/profit focussed and nothing else.Posted 1 year agob_manMember
Well I’m very glad to say that I have a good news story and I’m now the proud owner of an On-One Bish Bash Bosh. In the end they came up with the goods and actually exceeded my expectations. I’m very happy with the end result and through their work over the last week they have retained a loyal customer…Posted 1 year agoRustychainMember
Friend had an On-One frame that cracked. Ending up having to take them to the small claims court. He won of course. But you shouldn’t have to go that far…
I bought one of the early Pompinos several years ago. Various things went wrong with it. Customer service was diabolical. NEVER again.Posted 1 year agoRusty SpannerSubscriber
Daughter has two bikes from them.
First, bought a few years ago, is a lovely bike and the service was excellent.
Second, more recent purchase was a nightmare – frame damaged in transit, ended up a bit heated, not answering emails or returning calls etc.
Real air of not being at all fussed.
I’d not buy anything apart from bits and bobs from them now, it’s just not worth the risk.Posted 1 year agocrashtestmonkeyMember
Bit more detail from OP as to what they’ve done and when, given we’ve gone from “jog on mate” to trading standards letter to new bike. I wouldn’t call caving in to letter threatening TS after messing you around for a month as going above and beyond so keen to hear the story.Posted 1 year ago
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