With my warranty claim on the C456, they seemed to decide they didn’t want to replace it, then tried to justify the decision with whatever excuse popped into their heads… First said “The finish has no warranty”, then “the finish has only a 1 year warranty”, both false… Quoted them their own warranty and got “Yeah, it’s unclear isn’t it”. No, it’s not.
Then it was user error, it definitely wouldn’t have happened if I’d heated the tape before removing it. I had, though.
Then they settled on “The frame isn’t compatible with helicopter tape, if you wanted to use helicopter tape you should have bought a frame that’s advertised as being compatible”.
As of last contact, they’d just stopped responding to emails. Phoned, and they said “We can’t deal with that on the phone, email us”.
Irony is, I know they’ve replaced the frame for other customers with the exact same issue… So I’m in no hurry to shop with them again.