I’m building up my 5th on one (lurcher) (half price)ive got a pompino(£100 off), macinato(frame & fork £130), ive just built an inbred for the girlfriend (clearance sale) ive had an inbred stolen, on the whole I’ve had good/fast service with one or two hicups but I’ve always had patchy service with every single bike shop I have ever shopped with thats why I always now build my own bikes and do all my own wrenching..I don’t think on one are any worse than all the rest with customer service but where they are head and shoulders above the rest is value for money and I for one am willing to put up with a bit of patchy customer service for the great money saving offers they provide..long may they prosper..
keep up the good work planet x/on one