Tony You are suggesting that it might be dealing with “crap”? What do you see the crap part of the job being, how could you change it? If dealing with customers is an important part of the job then how about discussing the potential position with the senior managers. If you are genuinely interested in promotion, and you want to stay with the company and make a difference, then see if the senior management will alter the role to something you would be interested in.
You might be surprised, you could define a role for yourself that you would like to do, and get paid more for it.
Opportunities dont come up often, and if you dont take the position they might give it to some other **** – then you are still in your current position with a **** of a boss.
If you always do what you’ve done – then you always get what you’ve always had.
But – don’t do it if you dont want to, and dont do it just for the money.
Just a thought 🙂