I thought I would share this as it’s nice to have some news of great customer service.
I bought a Norrona Bitihorn Dri 1 jacket towards the end of 2012 and have enjoyed many wet rides, whilst keeping drier than any other jacket I have owned before.
Unfortunately I recently noticed that the thread below the LH chest pocket had started to unravel, so I contacted them direct to ask if they could repair it under their 5 year warranty.
So basically after a few photos being sent, they offered to replace the jacket with a new one, which I have just received.
All sorted within a 3 week period, so if anybody is in the market for a lightweight waterproof outer, then I strongly recommend the Bitihorn. 🙂