- New bike yaay. Damaged in box boo what would you do.
Got new bike delivered today and found 2 match head sized chips in the paint at the top of the forks. The damage was underneath the protective plastic so maybe done before shipping?. I don’t want to send it back but should i expect anything from the company I bought it from, some token gesture really free tubes or summit?Posted 5 years agoMerakMember
Definitely raise it. You should have received it split new imo.
Id lay it on thick about how dissapointed you are and how you look forward to their response and what they suggest is the best way forward.
In the end it probably doesnt matter, you’ll probably take plenty more chips from the paint. But thats your prerogative, shouldn’t come to you marked. At all.Posted 5 years agowolfensteinMember
Just had bike delivered with punctured inner tubes.. Told the bike shop online how it is.. 2 days later i received a new inner tube with slime (thingy) and a puncture repair kit… And i didnt even ask for it. .. Thumbs up to this kinda bike shop .. Just tell the supplier how it is.. Email some photo too .then see how it is. Theyre more likely to help.. Sorry have to mention.. Mountainbikebitz top people who works there.Posted 5 years agohugorMember
My fatbike was delivered with a large deep scratch in a rim.Posted 5 years ago
It was most likely from rub in the packaging.
My LBS contacted Surly who offerred me a replacement rim or a bag of goodies.
I took the bag of goodies which was a whole lot of shirts, hats, random accessories. A replacement rim would have created a significant delay. I was happy with the exchange.
Its a mountain bike after all not an ornament.
The rims have loads more scratches on them now.andymc06Member
Definitely raise it with supplier. Similar thing happened with my brother when he bought a Stumpjumper. Specialized sent him a paint touch up kit and authorised a credit note for about £50 at the shop he got it from which bought him a new helmet. You have nothing to lose. Just don’t worry if you don’t get a result.Posted 5 years ago
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