The FOH lady was telling me I’d need to change the distance to my computer screen and refused to consider the glasses might be wrong. I complained and they refused to consider my complaint and refused to issue a copy of the prescription that the incompetent had concocted when I said I was going to get it re-done elsewhere.
In my experience they always give you a paper/card with your prescription printed on it, but if not, it’s personal data under DPA/GDPA, they cannot withold it legally?
Not on clueless locum day they don’t. Once Corps get into full-bore defensive mode everyone goes hyper-obstructive. I got my money back quickly enough the next Saturday morning when I let it be known I had all day to hang around and get in the way of their busy premises, but the prescription was another matter. It was as if people’s jobs depended on me not having evidence of them employing a non-competent person.
The good news is I am now with a great independent outfit and everything is just grand.