Great idea OP, I kinda knew were this might go as MH are fine until it goes wrong and then they lie and lie and lie. They really don’t give a toss, I’m am convinced their business plan allows for X% failures and therefore why spend time and money trying to resolve built in failure. Concentrate on getting the other 95 or 96% there roughly on time and in one piece.
I’m sure if I ran a huge business pumping >£500k or more business through MH I might get a better level of service but for mere Joe Public its a pure lottery as to whether it will arrive.
My latest brush with them had them claiming the parcel was still out for delivery — see your tracking info they say —- when the parcel was right next to me having been returned to me earlier without any prior notice.
When I would not back off they conceded it had been returned because they had made 3 attempts to deliver and couldn’t. I had the the guy buying the stuff conferenced in to the call. I asked when had they tried, big silence then they came up with one random date, why no card lefts, more silence. I pushed on and then some genius said they could not deliver the parcel for security reasons 😕
What security reasons we both wondered, I’m sorry we cannot discuss security with you —- catch 22 —-. They then sent me a message saying how pleased they were to have resolved my problem 🙄
They are without doubt the least trustworthy business I have dealt with in many years, I understand Yodel run them close but honestly avoid them like the plague unless you have a defined regular route that works and then hope and pray the drivers don’t change.
