MyHermes: Divide by Zero
I was fairly pleased with my recent DPD delivery – ordered 2 items from the same shop at the same time – one (a jersey) was delivered to a neighbour, the other (tyre) was taken back for return the next day. Odd! Anyway, I went on the DPD website and said to leave the tyre by the front door. They did and emailed me a photo of it sat by the front door. Sweet.Posted 2 months agopb2Subscriber
Great idea OP, I kinda knew were this might go as MH are fine until it goes wrong and then they lie and lie and lie. They really don’t give a toss, I’m am convinced their business plan allows for X% failures and therefore why spend time and money trying to resolve built in failure. Concentrate on getting the other 95 or 96% there roughly on time and in one piece.
I’m sure if I ran a huge business pumping >£500k or more business through MH I might get a better level of service but for mere Joe Public its a pure lottery as to whether it will arrive.
My latest brush with them had them claiming the parcel was still out for delivery — see your tracking info they say —- when the parcel was right next to me having been returned to me earlier without any prior notice.
When I would not back off they conceded it had been returned because they had made 3 attempts to deliver and couldn’t. I had the the guy buying the stuff conferenced in to the call. I asked when had they tried, big silence then they came up with one random date, why no card lefts, more silence. I pushed on and then some genius said they could not deliver the parcel for security reasons 😕
What security reasons we both wondered, I’m sorry we cannot discuss security with you —- catch 22 —-. They then sent me a message saying how pleased they were to have resolved my problem 🙄
They are without doubt the least trustworthy business I have dealt with in many years, I understand Yodel run them close but honestly avoid them like the plague unless you have a defined regular route that works and then hope and pray the drivers don’t change.Posted 2 months agomartin_tMember
if you reinvested the insurance to put a new empty box into the Hermes network for every ‘attempted delivery’
…am I right in saying that assuming 6 attempted deliveries of each parcel per month. Would there be 2.2. billion(6^12) parcels in the network after a year?Posted 2 months ago
Guys…. should i post another one?
Yes. But this time put a GPS tracker in there.
Or even a better a cheap Nokia phone…the one with a week plus of battery. After a week ring it and maybe someone will open the package and answer. Then you can give ’em the good ‘ol Liam Neeson.
[video]https://www.youtube.com/watch?v=jZOywn1qArI[/video]Posted 2 months ago
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