@jekkyl
its a sad fact that the bike industry has invested very little time, effort and hard cash in training their staff members, whether sales people or workshop staff
the industry is on the up and up, as more consumers get into bikes, but pay, conditions and training have not kept pace with the profits. Actually, many staff are now on zero-hour contracts on minimum pay, and of course for such “disposable assets” you would not expend profits in training these “numbers”, but that’s another story entirely…
its not a secret that many of the bike shops in London actually relied on Evans Cycles to train workshop staff up to Cytech 1 / 2 / 3, and then to take on these ex-Evans staff, at no cost to the new employer
unfortunately for these bike shops, Evans don’t offer Cytech training any more, just their unrecognized, in-house “Evans Academy” ‘Bike Builder’ training
shame, it means these other shops might have to start paying some of their profits to actually training their workshop staff
the sad thing for the sale staff is that a few hundred ££ spent with an experienced sales training coach will reap instant dividends for sales staff to learn how to control and close sales, but once again…the bike shops are too stupid to realize this potential 🙁