- Merlin cycles…..
Credit where credit is due: I ordered a set of alu Haven bars yesterday from Merlin at 11.30am, and they have arrived at 9.30am this morning – and that was their free standard dispatch/delivery!
£35 quid for the bars – seems much cheaper than elsewhere too.
Well done Merlin, very happy customer herePosted 6 years agorocketmanMember
Have not ordered from Merlin for a while because the last few times they have sent trivial items via recorded delivery which resulted a visit to the Post Office to sign for a bit of cable or an inner tube.
Good for wheels obv but Ch*in R*act*on are still my #1 esp now they’ve started using jiffy bags again.Posted 6 years agoruscleMember
2 weekends ago they were selling all easton items cheap. I got the Havoc carbon bars for £71 and the Haven stem for £44, too cheap to say no! I would agree that they are an excellent online store making it very hard to pop a mile down the road to the LBS and pay more in the process!Posted 6 years agometalheartSubscriber
Merlin are brilliant if they have what you are after.
Not such a great spread of range though.
That said I’ve availed myself of their offers recently and in the past.
I like that they use RM as I’m only a 30 minute walk from the PO but 8 mile drive to parcel force/any delivery courier. Usually prompt delivery too.
I’ll use em again.
Oh and they bars were £35.95 actually… still a bargain mind, mine ordered last night 😳Posted 6 years agoDark SideMember
There’s always one
I wasn’t impressed when my SO’s rock lobster came with OEM forks with the serial number filed off. When they went wrong, Fisher wouldn’t touch them as apparently filing off things like serial numbers invalidates warranties.
I won’t use them again…
But you are working of the assumption it wa Merlin that did the filing. Also, surely your warranty was with Merlin, not Fishers.Posted 6 years agochestrockwellMember
They’re ok for small stuff but I had to send two pairs of RS Revs back as they were not as described. Took the Revs back myself the first time and the chap on the desk was next to no use and didn’t seem interested which cheered me up after a 50 mile journey. Then on the second set I had to go from nice to not so nice in the tone of my emails to get it sorted.
Maybe just bad luck but I’ll never fully trust them in future.Posted 6 years ago
I picked up 2 haven stems in the sale last week. Still can’t decide if to keep the all black or the black with gold face plate – when I do will stick it on here (un-used) for what it cost me. 55mm version if interested?
£35.95 is a bargain for haven aluminium bars. Would have gone for a set over these carbon flats I have just got for the 29er but had a gift voucher to use from CRC.
Don’t forget to sign up to a cashback site for another 3% (was 5%) cachback. Although my last lot didn’t track so be careful.Posted 6 years agoTiger6791Subscriber
Rang them up to moan saying I was missing stuff.
Was told the packing team sometimes get creative with where stuff is.
Sure as, what I thought was missing was there so I rung them to tell them and they remembered my name straight off.
Ordered a multi tool, arrived next day
Good shop.Posted 6 years agoflangeSubscriber
But you are working of the assumption it wa Merlin that did the filing. Also, surely your warranty was with Merlin, not Fishers
It was – I know this because they told me. They buy a load of last years models (Cannondale, Trek) split them and use their parts. Because all serial numbers are recorded by ‘Dale/Trek, they have to file the numbers off so they can’t be traced.
The forks went back to Fisher because Merlin were next to no help in getting them sorted and wanted to charge for a full service if they fixed them (which was utter rubbish as they’d just been serviced – literally). The bloke on the phone couldn’t have been less helpful and the fact that there was no come-back on the forks scared us. What if they’d failed though a defect and my SO had been injured?Posted 6 years agoads678Subscriber
merlin are the same as any other shop imo some good some bad days.
They sent me the wrong mech once, long cage rather than medium, not a big deal you might say but i could have got the long cage cheaper and specifically wanted a medium. I paid for next day delivery so i could be riding at the weekend. they then wouldn’t send me out the right one until i had sent the other one back which mean’t i couldn’t sue my bike over the weekend. ended up going into Evans and buying one.
Also, I googled ‘fox RP2’ to see where comes up as cheapest and Merlin pops up, i go over to their site and they’ve sold out. This happens a lot. If it’s not in stock don’t tell me you have it!
Little things i know but it means i’m just not completely convinced about them. I have had great experiences with merlin as well though.Posted 6 years ago
I have also had a bad experience regarding fork warranty.
Called TF tuned as was tempted to get them to do the work instead who where very helpful (and spent their time to give me advice on the problem and it was a warranty issue in their opinion) and then went direct to Fishers where Phil sorted it all out for me and I got a nice new damper assembly fitted under warranty.
But my Malt 2 was a great bike (still have the frame to sell – a bit too small in the end as I got back into riding). Although they did fit the wrong brake adapter not realising that the front and rear 160/180 are not interchangeable as the holes are off-set on shimano adapters. Small matter and I just bought a new adapter as I put it down to a mistake that was probably not helped by me changing the fork and brake spec.Posted 6 years ago
The Easton stuff must be OE too as no boxes. Not that I care about the box as it’s just something to throw away or hoard.
I was surprised to get my carbon bars delivered in a couple of jiffy bags taped together though – fingers crossed they weren’t abused in the post but they did come next day signed for which I guess reduces the chance of them sitting at the bottom of a pile for ages.Posted 6 years agoads678Subscriber
How is that Merlin’s fault?
I’m no techy guy, but I assumed it would have somthing to do with them not removing it from the website when they don’t have it in stock. Seems like they’re tryinig to get people over there under false pretences to me.
Like i say though i’m no techy guy so could have this completely wrong…Posted 6 years ago
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