Merlin are magic!
Talking of the LBS…I bought some new grips 2 weeks ago from them which I could have bought quite a bit cheaper online. Even though I don’t use them as much as I should, I thought it be a shame if they were to close down. To be fair though they are always busy (Pedal Power, Loughborough) but felt like I’d contributed in some small pathetic way to putting some money in their till – unfortunately the LBS can’t compete when it comes to big-ticket items…Posted 4 years agorascalMember
See what I did there 😉
Anyway, just wanted to say that I think they are brilliant.Posted 4 years ago
Ordered a few bits online at 3pm yesterday and they arrived in proportionate-sixed packaging at work before 3pm today. Can’t ask for more that. I used to use a well known company in Northern Ireland but very rarely bother with them any more as Merlin have great products at great prices and great reliable service. That is all.jkomoMember
I got a full xt groupo for £450!Posted 4 years ago
It came missing a part, I braced myself for a fight as I was phoning a few days later. They checked their warehouse, agreed with me, sent it next day delivery. No argument at all.
You only know how good the service is when there is a problem, and they were ace.mindmap3Member
At least they’ve got phone lines unlike a certain online shop based in the south…which is particularly infuriating when they keep sending you the wrong item!
To be honest, I still use CRC a fair bit but am doing so less and less as their range gets smaller and smaller.Posted 4 years agowoody74Subscriber
I’ve noticed CVC range seems to be getting smaller. Back in the day they seemed to have everything but more and more I find they don’t have things. Example – they sell tons of headsets but not one that will fit my Trek EX with an integrated tapered head tube, so I had to order from Superstar. Superstar always have very fast delivery as well, but I wish they would improve their website, it really is shocking.Posted 4 years agomindmap3Member
Woddy – I agree, CRC used to be great for little spares etc. They no longer stock King top caps for example. I’ll be buying a new one from Wiggle then.
I’ve not used Merlin for a very, very long time but they were good when I did. To be honest, most of the mail order places I’ve used have been very good woth the exception of Wiggle (bit hit and miss for me – slow and repeatedly sending me the wrong stuff) and Evans who seem glacial getting stuff sent.Posted 4 years agoiaincSubscriber
best online reatiler IMO. stuff always comes quicker that CRC or Wiggle and when you phone them up you get a sensible person who knows about bike bits. I remember a good few yrs ago I got a full build Rock Lobster 853 from them and noticed after a few rides the front mech was wrong (top swing or bottom, rather than the one that fits better, cant remember which) – phoned them up, sent the guy a pic, he sent new mech that day and said just to hang onto other one. Great service.Posted 4 years agomarsdenmanMember
Just make sure you check what you get from Merlin carefully.
That made me smile – last order I had from them included the little Park Tools puncture repair patch kit.
Having never used them before I thought i’d take a peek at the contents (it’s a crazy, rock and roll lifestyle chez MM!) before tossing them into the depths of the camelback. I was rather surprised to find the ‘pack of 6’ was actually just 3 – torn paper backing clear evidence that that it was a ‘used’ rather than packing error.
Felt a touch silly ringing about such a small ticket item but service was spot on – fresh pack in the post.
As many above, it’s a +1 from me, pretty much my default shop. Indeed, a few quid heading their way soon on my road bike build….Posted 4 years agofozzybearMember
I Bought some RaceFace Carbon 3/4 risers 775 wide.
they were packaged well, fast sent and a bargin price for new….
they don’t come up on Google searches for items so have to check them manually but worth a look whenever your looking for part.
Although some parts are clearly, odd stock (low sale items).Posted 4 years ago
Those nice black XT cranks they had for sale recently
22/38.. what the heck gear combo is that…
That’s why they were cheap though..
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