Sent two perfect phones off to them. Got an email saying both had delaminated screens and screen burn and the offer was cut to £30 for the two.

Reading online it seems there are plenty of other people complaining of the same service. Anyone else had this experience? Perhaps they are one to avoid.

Yeah, I had similar. I just took the money.

Got what they offered for mine, was a bit worried as the charger port was a bit hit and miss (the reason for not selling it to mates/on here), but got full value.

I had a tiny mark on the back of the phone and they offered £100 less. I got them to send it back!