Viewing 10 posts - 1 through 10 (of 10 total)
  • Mail order warranty return – postage..
  • Premier Icon philstone
    Full Member

    Recently bought some bike shoes that were not comfortable. Manufacturer were fantastic, asked me to try for a few more rides incase they break-in otherwise they would arrange a refund through my purchasing (mail order) shop.

    Couple of rides made no difference so contacted manufacturer again to see abbot warranty refund – they said yes no problem so this correspondence to the shop and they would arrange credit note internally with the shop. Contact shop and they say ok send them back with correspondence. Sent back, shop contacted me this morning to say ok, we’ve received confirmation from manufacturer, arranging refund. Refund comes through minus the original postage (£10 or so – standard delivery charge).

    Shop says this is normal in warranty returns – is it?

    Premier Icon intheborders
    Free Member

    If it’s in their T&C’s, then yes.

    Premier Icon mashr
    Full Member

    As above, but also not sure how warranty figures in a shoe not fitting as hoped?

    Premier Icon b230ftw
    Free Member

    +1 how is this a warranty issue? I would say if they have given you a full refund minus postage for something you’ve worn but just didn’t like the fit you’ve got a very good deal indeed.

    Premier Icon matt_outandabout
    Full Member

    It’s them being nice, not a warranty issue.

    Premier Icon lawman91
    Full Member

    Christ, be glad you got anything back. Most shops/brands would tell you to jog on along with your shoes you’ve done a number of rides in.

    Premier Icon philstone
    Full Member

    Ok, this was cleared by the manufacturer – they’ve credited the store and the store we’re happy to do so. The store hasn’t lost out. It’s an updated shoe design that has numerous complaints now about fit.

    Premier Icon jameso
    Full Member

    normal in warranty returns – is it?

    Yes – standard warranty doesn’t cover returns costs, associated losses etc. A manufacturer guarantee might but a statutory warranty won’t.

    Premier Icon tomhoward
    Full Member

    How many other companies do you know of that offer a ‘try a few times before you commit to buying’ service? Mattress companies and…

    They’ve gone well above and beyond, IMO

    Warranty is for manufacturing defects, not for if something fits you or not.

    Premier Icon philstone
    Full Member

    @Jameso – Thanks – an actual answer to the question I’d asked as opposed to views on morals without the full story (which was irrelevant to the original question..)

Viewing 10 posts - 1 through 10 (of 10 total)

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