magicshine UK still alive?

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  • This topic has 18 replies, 9 voices, and was last updated 2 days ago by  geex.
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  • magicshine UK still alive?
  • Does anybody know if magicshine uk is still in business?  Companies House lists ‘magicshine uk’ as dissovled in 2016, but I know that they’ve been operating under the name project 808 for years, which is still listed as active.

    I’ve got a faulty light and have been trying to contact them for weeks now.  Their phone number is not working and they’ve not responded to emails or facebook messages. I’d really like to know what is going on.

    Premier Icon joemmo
    Subscriber

    where they ever more than just a reseller? I bought a new battery pack from them last year, it was duff and they sent me a replacement FOC but I’m not sure they were actually agents or importers or what really. What’s the problem?

    geex
    Member

    Yes.

    recieved an order from them today

    contacted them initially via their contact form and subsequent Email correspondance.
    There was some sort of issue about a week ago resulting in a slow reply and an appology but otherwise Emails were being replied to within 20mins for me.

    http://www.magicshineuk.co.uk/contact-us/

    Email: info@magicshineuk.co.uk

    joemmo – as far as I understand magicshine is a chinese company who actually make the lights and magicshine UK are the sole distributors here.  my problem is i’ve got a faulty light, and despite numerous attempts cannot get a reply from them.

    geex – thanks for letting me know.  I almost find it more frustrating to know that they are still there.

    geex
    Member

    Percevere mate. Bonita at magicshine went out of her way to sort out what I wanted from them.

    Premier Icon joemmo
    Subscriber

    thanks, that’s good to know. I’ve got a couple of their lights and although they are a bit unrefined they’ve been very reliable.

    souster4
    Member

    Ordered a magicshine light a couple of weeks ago. Very impressed with it on the first use. On the 2nd the battery pack refused to start up, tried emailing them twice since Thursday last week. No reply yet.

    geex
    Member

    Hmm… that’s not great at all souster.
    Which light/battery pack was it?

    souster4 – is it one of the bluetooth enabled lights?  hope you get it sorted.  please post back here if/when you hear back form them.

    Generally I’ve been pleased with my magicshine lights (MJ-902 + MJ-900B), and I’ve heard really good things about Bonita in the past, but I need lights for my wife and kid and I don’t feel very comfortable with their lack of response.

    Dango
    Member

    I gave up on that brand a few years ago after a few issues and now only buy Exposure

    She’s still listed at the other company, address is two doors up the road https://beta.companieshouse.gov.uk/officers/OakCrfJHYTgk8aEZyDiSqFWnx3U/appointments

    I gave up on that brand a few years ago after a few issues and now only buy Exposure

    Wow.  I would love to give up on magicshine and go for exposure, but my salary only has 5 figures…

    UPDATE:  Avoid magicshine uk.  They do no thonour their warranty and refuse to answer emails or facebook messages and the phone line on their website does not work.

    cynic-al
    Member

    Try trading standards

    geex
    Member
    Premier Icon Cougar
    Subscriber

    We’ve had an email from Bonita.  She’s advised that she can be contacted at info@magicshineuk.co.uk .

    souster4
    Member

    Hi guys.

    Bit of an update.  Had a reply from Bonita at magic shine today, who has been very helpful and honest.

    Unfortunately, the company has had some bad luck, one of which their premises being flooded. She also stated how people take advantage claiming they haven’t received goods, or the product is faulty, a new item is sent out with a prepaid returns and it never gets posted back. All of which I can relate to, with being part of a small family business myself. Granted some people are honest and it’s genuine, but there is alot that aren’t too.

    Unfortunately, people mainly share the bad experiences on forums and social media, instead of when they have had such good customer service, or received a good product.

    So, i would just like to say, maybe it’s worth cutting a bit of slack (inc myself) and supporting magicshine, after All their products have fantastic reviews, and delivery and the product I’m extremely pleased with. Just a small blip that hopefully is resolved.

    Cheers all

    Premier Icon jamesmio
    Member

    Chipping in to add that I’ve had a few dealings with MagicShine UK – warranty repairs, ordering spare bits etc. They’ve always been great to deal with anytime I’ve needed them.

    Pretty sure it’s always been the same lady I’ve spoken to, guessing it’ll be the same one mentioned above.

    Premier Icon dustypumpkins
    Subscriber

    Surprised to hear you can’t get Bonita on the phone. Every time I’ve phoned her I can’t get off the phone, she’s that nice! I had a faulty battery pack that was replaced with another faulty battery pack. She was so apologetic she upgraded the light & battery FOC. I’d recommend them. And aye, I sent the faulty ones back.

    geex
    Member

    After messaging the OP I contacted Bonita to pass on his email details. Let’s just say after speaking to her I’d still happily recommend Magicshine’s customer service but certainly wouldn’t be so quick to trust the OP again.

    Glad you got your issues sorted Souster. I’m well happy with my purchase.

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