Viewing 22 posts - 1 through 22 (of 22 total)
  • Lumicycle
  • Premier Icon stabilizers
    Full Member

    Anyone else having difficulty contacting Lumicycle either by phone or e-mail?
    Been trying for over a week now and cant get a response. I’ve left details to call back on and tried 2 separate e-mail addresses. Checked junk mail folders etc.
    I know it will be a busy period but some response would be good.
    I need to get a repair done on my LED lamp if possible.

    thanks

    Premier Icon granny_ring
    Full Member

    Not 100% but thought they weren’t going anymore?
    apologies if I’m mistaken.

    Premier Icon bruneep
    Full Member

    Contact Mark at https://www.mtbbatteries.co.uk/ he’s sorted out a couple of lights for me

    Premier Icon mrmo
    Free Member

    https://www.facebook.com/lumicycleuk/

    last up date was only a couple of weeks ago so suggests still about

    https://www.lumicycle.com

    what I do note is the numbers are different ???

    and the Facebook site does mention a few IT issues.

    Premier Icon snaps
    Free Member

    I contacted them back in April regarding a repair & a battery upgrade, initially had a quick reply but then nothing even after sending them three further emails – ended up selling the light for spares on Ebay.
    I’ll not buy a Lumicycle product again.

    Premier Icon stabilizers
    Full Member

    Bruneep.
    Thanks. Looks good. I’ll check them out.

    Premier Icon stabilizers
    Full Member

    Thanks for all the replies. Always smells of trouble when company comms go dark like that regardless of the situation.
    No issues with Lumicycle. Their kit has always been good and I really need a repair done but wanted to run it by them first. I’ll probably open up the lamp myself now and take a look. Probably a wee bit of solder and it’ll be as good as new.

    Premier Icon pdw
    Free Member

    Not 100% but thought they weren’t going anymore?
    apologies if I’m mistaken.

    I think the company changed hands a couple of years ago, but is still going.

    Premier Icon goby
    Full Member

    No still going spoke to someone last week as had an upgrade done on one of my light units. Great products. PM me and i give you the chaps email / phone number.

    Premier Icon footflaps
    Full Member

    I think the company changed hands a couple of years ago, but is still going.

    Yep, although I get the impression it was almost a one man band, so possible he’s ill / on holiday?

    Premier Icon mobb
    Free Member

    I’ve been trying to contact them as well in the last two weeks – phone calls and e-mails. Hmmmm.

    Premier Icon footflaps
    Full Member

    I’m amazed they’ve survived so long to be honest. In the early days they were quite innovative with Halogens etc, but post LED they’ve got no USP, can’t compete with Chinese stuff on price and can’t compete with Exposure etc on quality. No mans land of expensive but mediocre lights.

    Premier Icon whytetrash
    Free Member

    I’ve got lumicycles must be 8 yrs of absolutely faultless service, way better than 4 4ths I’ve got(dodgy connection and battery died after minimal use) guy was always great to chat to…. just for balance 😉

    Premier Icon gazza100
    Full Member

    Bought the new apogee light a few weeks ago. Made a couple of enquiries by email which were promptly replied to.

    Premier Icon BadlyWiredDog
    Full Member

    No mans land of expensive but mediocre lights.

    They’re actually pretty good. And one of the few lights on the market that can be switched up or down rather than having to cycle through modes in order of ascending brightness in order to go down a level. Mine have been flawless and still going strong. They still win the odd magazine test too.

    I have Exposure stuff also and it’s good, but I’ve sent back two TraceRs that failed, A Diablo with a dead switch, a broken remote switch and a Joystick that went back three times for the same fault. All sorted out because Exposure’s customer service is good, but my Lumicycle bar light have actually been more reliable fwiw.

    Premier Icon simondbarnes
    Full Member

    I still occasionally use my Lumicycle HID from 2003 🙂

    Premier Icon trumpton
    Free Member

    I still use my halogen set with nimh batteries.

    Premier Icon highpeakrider
    Full Member

    Mine are so old I can’t remember when I got them, started with a twin halogen set and moved up to an LED unit, all still working though I only use the led now.

    Premier Icon stabilizers
    Full Member

    Update.
    Thanks to Goby I got in contact with Stewart at Lumicycle. Light fixed for a very reasonable fee. All good.
    After commuting with my wifes Lezyne its apparent the Lumicycle is a way better tool for the job. The Lezyne is OK though.

    Premier Icon kcal
    Full Member

    Still have a couple of film canister halogens just, well, because..

    Premier Icon Beagleboy
    Full Member

    I used my Lumi halogens last winter, for the first time in years. I wanted to go out on my old P7 hardtail and couldn’t find the adapter to fit my lumi LED on it’s narrower diameter bars. I still love the warm light from halogens, but jeepers, it’s amazing how fast they burn through the battery and how little light they throw out compared to modern kit!

    Premier Icon footflaps
    Full Member

    I still love the warm light from halogens,

    I still think it’s better for picking out detail on tarmac. White LED light just seems to vanish and you don’t get much reflected back.

Viewing 22 posts - 1 through 22 (of 22 total)

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