Viewing 16 posts - 1 through 16 (of 16 total)
  • Loss of electricity – house
  • dawson
    Full Member

    Power has gone off in house,  have checked fuse box I. E fuse wire not trip switches – they look fine.

    Street light outside our house is off but rest of street has power. Nobody in next door for me to check their house.

    Do I need to find a sparky or is it national grid people.

    P. S how long before freezer starts thawing?

    colp
    Full Member

    The freezer will be fine for hours, probably overnight. Just don’t open it.

    Have you got a multimeter or even a test screwdriver to see if there’s power on the mains cable coming in?

    larrydavid
    Free Member

    Call 105

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    larrydavid
    Free Member

    Happened to us about a year ago. Cable under the garden failed

    dawson
    Full Member

    Update : power has come back on to the house, street light outside still off. Power was off for 1.5hrs

    spooky_b329
    Full Member

    There should be a main fuse, check that. Electric supplier came out and changed ours for free as it was under-rated. Popped but then we had 6 people on the house, electric heating/water, roast dinner on the go etc do pulling lots of current at the time.

    cynic-al
    Free Member

    Just call your supplier

    dawson
    Full Member

    Hmm, just had another 2 minutes outage, but it’s back on now and street light is back on now too.

    Jamze
    Full Member

    Take a look at https://www.powercut105.com/ for future ref. Scottish & Southern are our Network Operator, and they have a useful outage phone app where you can check for, report and track faults.

    timba
    Free Member

    The power for adjacent domestic properties is likely to be served by different supply phases. One phase can go off independently of the others so the neighbours have power but you don’t, which means that someone has to be called out.
    If your consumer unit doesn’t have an obvious fault, like a breaker or a fuse has gone, then ring as suggested above, cordless phones won’t work, and don’t check the big fat main fuse 🙂

    spooky_b329
    Full Member

    Yeh I should amend my comment to say ‘suspect the main fuse’ not check! Obviously not the fuse though as its comes back on, if you walk down the street you will probably find every third house is off.

    Onzadog
    Free Member

    Ring 105 from a land line (you can call from a mobile but it won’t put you straight through to the right people as it won’t know where you are) and it will put you through to your distribution network operator (dno). They are the people who look after the cable running up to your house.

    Next time it happens, check your meter. If that’s still on/turning while you’re off, it’s likely a problem on your side. If the meter is off as well, it’s the dno.

    The more information you can give, the quicker they’ll resolve it and report it every time it happens, they’re not psychic. They may try and class it as a quality of supply job. These are when lights just flicker a bit. What you’re experiencing is an intermittent fault. The key thing here is that things don’t flicker, they go off.

    As mentioned above, it could be every third house if it’s one phase on the main. If the street light is out at the same time but everyone else is okay you could both share the same service joint. It could be that the lamp service has blown off and that’s causing your issue.

    Tell them how close the lamp is to your house. When you and the lamp are off, but when you come back on. Tell them if anyone else is affected. What times it happens, is there a pattern, what the weather is doing, is there a common cause.

    The call taker won’t care about any of these things but the engineer who gets the job will.

    You might end up waiting until it goes permanent. Those sorts of faults are much easier to find!

    dawson
    Full Member

    Thanks all. Out at the moment, but will report it later.


    @onzadog
    – meter wasn’t turning (which is kind of reassuring if it shows it wasn’t my side at fault)

    Rich_s
    Full Member

    Ring 105 from a land line (you can call from a mobile but it won’t put you straight through to the right people as it won’t know where you are) and it will put you through to your distribution network operator (dno).

    We had this earlier this year and ringing on a mobile went straight through to our distributor, and the first (recorded) message said that “if you are calling about xyz streets we are aware and engineers are en route”.

    So they do know where you are. Really impressed with it tbh. Worked as well as you could ever hope. If you are “vulnerable” they do prioritise you apparently (next door has parkinsons and needs stairlift; we have an under 5).

    phil5556
    Full Member

    we have an under 5

    Does that class you as vulnerable?

    cynic-al
    Free Member

    Yes it does

Viewing 16 posts - 1 through 16 (of 16 total)

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