My replacement frame has finally come through after over four months. This seems to be thanks to intervention on the part of Upgrade themselves. The factory in Taiwan just don’t seem to care much about communicating with Dirt Works, their client in Australia. Weird.
Dirt Works (via my lbs) are giving me one they had in stock. Apparently they wouldn’t act until the factory acknowledged the warranty. I’m pretty sure this is in contravention of consumer law here in Oz but I’m only learning this now so there’s not much I can do about it.
I’m disappointed I’m getting the exact same frame. The tech at Dirt Works told me today that 3 out of 20 of these frames have been returned but that’s not enough to issue a recall. He doesn’t reckon the seat tube problem is to do with the gauge of the bore at the top of the tube but also didn’t sound completely confident the same seat tube crack wont occur again in about 12 months time. If that happens I may have to get my money back and try a brand that’s better supported here. It appears international trade is a small world in some respects and impenetrably divided in others.