Just noticed a problem with a new bike after the first ride, what now?
Contact them, but don’t mention the ‘not fit for purpose’ bit. You’ll sound like a bellend.
Starting a conversation with “not fit for purpose” puts you at the back of the queue. Especially when damaged. To many people are throwing this claim around without understanding it.Posted 4 years agoLMTMember
If its from Leisure Lakes i can say there service is top quality! I emailed them as my one brake lever was bent, tbh i didn’t notice it for a month just thought the angle was slightly out, took the bike to my LBS to get the avids bled as they were and tbh still are lousy. Got the bike back and was told the lever is bent thats why the rear is sharper than the front, tempted to bend the front one as well!!
Emailed LL, told them what had happened offered to post a pic or remove the lever to send it back, no issues 3 days later a replacement in the post. Just be open and honest and no trading standard rubbish, well not until the 3rd email/letter/phone call!Posted 4 years ago
The bike in question is a Genesis fortitude alfine 11.
I’ve just removed the rotor and its as bent as John Inman!!! There doesn’t appear to be any marks from an impact, could it be heat/braking related perhaps?? The rotor is an Avid G3 so not that cheap i’d have thought?
I’ll give them a call tomorrow and i won’t mention the fit for purpose thing.
Cheers guysPosted 4 years agomintimperialSubscriber
The rotor is an Avid G3 so not that cheap i’d have thought?
If it’s a 160 you can pick them up for a few quid on eBay. 185s and 203s are a bit pricer. I think I have a couple of G3 rotors in reasonable condition floating about the spares box, drop me a line if you get stuck, my username at gmail dot com and I’ll have a look.Posted 4 years agopdwMember
There doesn’t appear to be any marks from an impact, could it be heat/braking related perhaps??
Nah – courier will have trodden on it.
Legally it’s the bike shop’s problem, and you’d be within your rights to send it back at their expense.
In practice, ask them politely how they wish to resolve it. Say that you’re happy to fit a new rotor if they post you one, and that’s almost certainly what they’ll do.Posted 4 years ago
Took delivery of a new bike on Wednesday, assembled it and tightened all bolts as you do ready for the first ride next day. Its a 29er with alfine 11 so i’m new to the alfine thingy. Had a quick spin round the block to check saddle height, etc then off to the trails…… bloody hell it was hard going but i’m new to the hub gear and the bike is almost 8lb heavier than my carbon mtb so didn’t think too much into it until today…..
Just gave the bike the once over for a ride and the rear brake was very ‘grabby’ so i investigated further… the rear rotor is seriously bent/warped! Now i didn’t do anything to cause this on my first run out but where do i stand with the bike shop (mail order) as i never noticed this before the bike was used? Advise please….
Thanks in advance 😀Posted 4 years ago
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