cp – The STW email is in place for people that didn't get the answers they wanted through our normal channels, or to give us feedback on service received.
In reply to your comment, we get roughly upto 3 emails a month through to the STW email address, this figure in comparison to the emails we get through our normal channels is a drop in the ocean, and this goes to show our normal channels are very successful, but, just like any business there is always room for improvement, STW enables us to do just that.
Having this email address gives us the ability to deal with a small minority of customers, 1 customer to us is just as important as a 1000 customers, and offering this kind of approach proves we really are improving every channel of customer service here at JEJames.
Your all important to us and we're taking big steps at the moment to prove this.
All the best.
JEJ