IT helpdesk – router/modem have fallen out
Arhhh, last two weeks have seen an ever decreasing internet connection speed. So tonight I re-booted the router and the modem, (multiple times), and now the router will not connect to the modem.
I can access the internet with increased speed if I connect via a cable to the modem, and I can create a wireless network and connect to that, however I get the message that internet access is missing in Windows 7 and no internet access via the router interface when connected to that via a cable.
Any idea?Posted 5 years ago
Well that’s a good sign! You could fiddle with router settings but it might be quicker to do a factory reset of it (should be a button you press on it with a paperclip while you power it off and on). Would you know how to re configure the wifi password on the router if you connected to it with a cable after a factory reset?Posted 5 years ago
Another question. What happens if you connect pc to wifi router port 1 with a cable (ensuring router internet port still cabled to modem obviously). Do you get internet?
If not, leave the cable plugged in and click start, run, type
Press enter. Do you get internet now?Posted 5 years agoGreybeardMember
Sounds as if maybe the router is trying to set itself up on a different subnet – so nothing will talk to it. That could happen if you reboot the router while the modem is down or rebooting – normally (I would expect) the router will get its network address from the modem. So, as above, reboot modem first, and when it’s fully up, reboot the router.
If that doesn’t work, get a Windows command prompt, type ipconfig /all and post the result here.Posted 5 years agosatchm00Member
Its happened to me a few times. Its a windows7 quirk i think, i just click the red cross when you view troubleshoot and its says it has fixed the default gateway after fannying about for five minutes. Bit odd but my drivers etc are all up to date.
Happens very randomly though, can be fine for months and then gets upset for a couple of days.
Probably should try static but erm i’m just lazy.Posted 5 years ago
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